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Old 09-27-2018, 03:29 PM
kaboom kaboom is offline
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Join Date: Mar 2006
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Agreed partially with the above. Pictures are accurate and customer service is prompt and polite. The only problem I have with them is receiving the wrong coral on almost every shipment. Not sure if this is intentional on their part but it's working for them and I keep coming back. I've ordered half a dozen times and every time there is one or more pieces that are completely different from what I ordered. Excuse is that " the staff packed it and I wasn't there". A credit is given but now I didn't get the piece I wanted and that shipping cost is no longer worth the trouble. I've emailed complaining about the mix up but it doesn't seem to be any better on the order I just received this week, two frags were wrong. I do appreciate the free pieces now and again but I still expect to receive the pieces I paid for. Not sure if people have experienced this with Fragbox?
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