New website is really bad.

Fishman · #1 12-10-2015, 01:40 PM

Quote:

Originally Posted by fixerupper

Tried entering an order this morning on iPad but got the 'forever updating' blank screen.

Tried 3x on PC with cc but it just keeps returning a 'server error'. Yes, this is after clearing my cache.
Then I tried with PayPal just to see if the system only goes mental with credit cards...nope...it persists with PayPal but at least I get a different 'something went wrong' error: It asked if I would like to Kill the Page or retry.

I was only able to click once on the offer to Kill the Page but if I could it would have been clicked 100x

What's next?
Maybe I should bow to the East while rattling chicken bones and burning incense THEN click 'checkout'?

Hopefully you can get this fixed today or at least honour the 'deal of the day' if not fixed in time to order it.

Try "Logging On" prior to shopping ...

fixerupper · #2 12-10-2015, 02:08 PM

Quote:

Originally Posted by Fishman

Try "Logging On" prior to shopping ...

Wow
Why didn't I think of that ???
Logging in would be pure genius!

***sarcasm font unavailable***

babnika · #3 12-10-2015, 02:42 PM

i had the same problem this morning during checkout. hopefully i can get to a phone today was checked in as well

fixerupper · #4 12-10-2015, 05:57 PM

I just received a call from Jeff.
A call! I wasn't aware anyone still did that...

It appears that their online ordering system was indeed broken after recent changes. He called to handle my order over the phone. Very nice.
It's good to see good service is alive and well. Thanks Jeff.

jlaquatics · #5 12-10-2015, 08:38 PM

To SeaHorse_Fanatic: Thanks for the feedback. Indeed our online livestock setup is not finished and the design of the software prevents us from making changes easily at the moment. Much of the livestock system will be fixed up at some point in the future. At the moment we are working on the other more pressing fixes that need to be implemented.

To Fixerupper, babnika, Fishman:

It's true that we managed to break our payment system while making other changes in the back end yesterday afternoon. All normal services have been restored, and work on performance enhancement and the other requested changes is ongoing.

Thanks again to all for their patience.

Jeff
J&L Aquatics