UPS SUCKS

FragIt Dan · #1 01-23-2015, 08:58 PM

I shipped a box of corals with UPS three times, all three were lost for multiple days. With the exception of a couple of ricordia in one shipment, everything died. No insurance coverage because they didn't break or lose anything and perishables are not covered. I ended up out $1200 of corals and refunded the guys money. Poor corals, poor bank account. Expensive mistake learning not to use UPS. Hopefully things turn out better for you.

gmann · #2 01-23-2015, 11:05 PM

that sucks to hear Dan. UPS finally showed up, still ****ed that they wasted my whole day though. could've gone to work and been off before they even showed up. owell lesson learned, always gonna ask vendor to ship via another carrier going forward if possible

apexifd · #3 01-23-2015, 11:26 PM

UPS = Usually Poor Service

blackradon · #4 01-23-2015, 11:31 PM

that sucks! I just over nighted some acans from ONT. and specifically said that i would be picking the package up at the depo. i even called and made sure this is the understanding. Today, I get an email saying, delivery no complete. well thats jsut great. I was told that i will be able to pick my package up at 6:30.. so fingers crossed.

Myka · #5 01-24-2015, 12:44 AM

FedEx is my go-to courier company. At least there is a real person on the end of the customer service phone number. UPS doesn't even have a phone number to call - I found that out when I waited home for an afternoon on a new laptop that didn't show up until the next day. I wasn't around the next day, and they needed a signature. It was quite the run around.

On the other hand, if the package was due at noon you should be able to get your shipping refunded (if you paid for it).

rishu_pepper · #6 01-24-2015, 04:32 PM

Quote:

Originally Posted by Myka

FedEx is my go-to courier company. At least there is a real person on the end of the customer service phone number. UPS doesn't even have a phone number to call - I found that out when I waited home for an afternoon on a new laptop that didn't show up until the next day. I wasn't around the next day, and they needed a signature. It was quite the run around.

On the other hand, if the package was due at noon you should be able to get your shipping refunded (if you paid for it).

+1. When Myka shipped me the clownfish pair with FedEx, everything arrived at the pickup depot on time and no trouble. Can't say the same for UPS, which I've had some poor experiences with also. Don't ever buy anything from the US shipped with UPS, you WILL get dinged for brokerage fee. USPS or bust.

The Guy · #7 01-24-2015, 05:21 PM

Hey GMAN sorry to hear of your bad experience with UPS, but you spreading the word has given a good warning not to deal with vendors that use them, I know I won't!
So does UPS mean-- Ultimate Poor Service ?

blackradon · #8 01-24-2015, 05:47 PM

Talk to a real person, what was the only saving grace. Thankfully the acans are looking pretty good thus far so I am happy about that. If i wasnt able to talk to someone about updates, I would have been extremely upset.

When I picked up the package, they were really nice and said they were extremely sorry for the mix up. I would use them again it was just ****ty it happened for my first time using them for coral... I was pretty nervous/upset yesterday but all good now!

Quote:

Originally Posted by Myka

FedEx is my go-to courier company. At least there is a real person on the end of the customer service phone number. UPS doesn't even have a phone number to call - I found that out when I waited home for an afternoon on a new laptop that didn't show up until the next day. I wasn't around the next day, and they needed a signature. It was quite the run around.

On the other hand, if the package was due at noon you should be able to get your shipping refunded (if you paid for it).

intarsiabox · #9 01-24-2015, 06:23 PM

I don't think it really matters who you deal with, I've had lots of issues with UPS, FedEx and Canada Post. My last FedEx experience was one of the worst ones, my package arrived 3 times with the box being crushed and torn apart each time and of course the goods were also damaged. They then proceeded to try to invoice me for brokerage charges for all the returned damaged packages. When I called the number on the invoice, the real person tried to deny they were with FedEx and couldn't do anything about the invoice. When I asked why the invoice has FedEx's logo right on it and who exactly she thought she was working for I got transferred to a manager and had the bill deleted. I then got two more invoices for the other two damaged packages and had to call in each time but had better luck with the next two people.

UPS was to deliver perishable food products to my house before Christmas and 2 day shipping was included in the price. I got the privilege of looking at the tracking number each day for a week to see my food sitting in a Calgary warehouse and arrived spoiled. Luckily this was purchased through Costco and they had no problems reshipping without me having to deal with UPS at all.

And I just got a package from Ontario 2 days ago that was shipped through Canada post on Nov.28. The list goes on.

With how often I've had packages delayed, lost, delivered to the wrong house or damaged I won't even attempt to have anything live shipped with any of these clowns. Luckily I live just outside of Edmonton so store access is good and there is a large private sale market here for fish and corals as well.

FishyFishy! · #10 01-24-2015, 02:14 AM

Quote:

Originally Posted by blackradon

that sucks! I just over nighted some acans from ONT. and specifically said that i would be picking the package up at the depo. i even called and made sure this is the understanding. Today, I get an email saying, delivery no complete. well thats jsut great. I was told that i will be able to pick my package up at 6:30.. so fingers crossed.

This exact scenario happened to me in November. It was single handedly the worst experience I have had with a shipping company (mind you....I've only ever had issues with UPS).

I asked for the package to be held at the depot....as its 2 minutes from my place. After I got the "sorry we missed you" sticker on my door, I called them and they said that the driver would drop it off at the depot at the end of the day (between 5 and 6). Luckily, they were open until 7. I went there and was told that they hadnt received the packge yet. So I called UPS and made sure that they would hold the package at the depot, and NOT deliver it to my house. They said no problem, it was done. So I returned the next day about 30 mins after they opened. I was told that the package was picked up by the driver and was out for delivery!! GER.

I finally gave up....the package arrived a full day later at 6:50pm!!! All the really bad stuff seems to happen with UPS. What a terribly managed company.