Concept tanks

[Myka]

I've dealt with Dave and Denny several times both directly and indirectly and have nothing but good to say about them and have recommended them on numerous occasions. There was a hitch one time and Dave was quick to step up and make it right. How a supplier deals with a situation is without a doubt number one in my books. Thanks guys.

Sent from my Dungeon using mad Ninja Skillz.

[brotherd]

I'm not quite understanding what the reason for this thread is. I think most people agree that a Concept tank is a quality product. Am I missing something? My Concept tank is great. Nuff said.

[Bblinks]

Concept has a great reputation for building tanks, a lot of Alberta guys love them and for a good reason. Product that I have seen from many canreef posts has proven that, but some times when a company has rapid growth like concept, orders mounts up, work hours stretches late into the night and good help is not easy to find, mistakes will happen. It happens to the best of us. What's important is how you deal with it when it happens. Out of the few I know, 2 has been semi rectified which is great. I think you have made the right decision, that's what I would've done for the customer if I was put in that position. I honestly don't think this would even rear it's head if the initial contact was dealt with in an appropriate manner but I am in no position of judging. I know your company has take care of all the Calgary guys but the out of town guys are just as important especially when there options are limited. Regardless of what happened, you guys have done the right thing at the end and thank you for restoring in our faith.