BigShowFrags anyone have problems?

[Gools]

I made an order the beginning of May on a temp probe, they called me back a few days later saying it was back ordered, I said no problem they told me it would be a week. I emailed the following week inquiring and they told me they would know in a few days. So waited the few day, emailed back, but no response. I have now send 4 emails spaced over 3 weeks now, and have also called and left messages. Just wondering if anyone has made orders and received if this is normal service from them or if I should be starting to look at making a claim?
Thanks