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[rayjay]

Unfortunately no, all my kids but one ended up long distances away other than one daughter here and she and hubby don't have the skills but I've already tapped the 19yr old grandson for all he knows but his skills are mostly gaming skills not diagnostic. He asked a buddy for help but buddy said he can't do anything Norton couldn't do when they took control of the computer and checked it out, not finding anything.
What I HAVE done now is searched the Adblock plus and got a download so now to see if it works over the next few days. Hopefully I got the right one as many came up in the search.