Vortech Failure

[Aqua-Digital]

Man that sucks! Contact Kevin at red coal if you want an MP60 they purchase through us so any issues are dealt with immediately with absolute none of this.

I have no idea who is giving you this kind of support (will not get drawn into that one) but whichever way please do not get put off by it for your MP60, buy through Red Coral or another one of our vendors and you will have zero issues ever with product support you have my personal assurance just as with the Skimz.

As I think Ken aready testified, we have zero issue warranty replacement proceedures on Vortech. Drop the unit off to your vendor and we snaction an immediate replacement providing the fault has been pre diagnosed by the vendor, us or Ecotech. We will then sort out the returns with the vendor so the client is left hassle free as best as possible.

Same with wet sides, if your wet side goes bad under warranty drop it into your vendor and they will replace it immediately no waiting around, of course this only applies if they are one of our vendors I can not speak for other distributors policies.

[Chipie]

Well Trina is at Reefwholeseller.com. I sent a gen1 dry side and it arrived on the 7th too and i still haven't heard back about it. I had a wet side that was on warranty go bad and sent it last summer and it took a very very long time for me to get it back. When i contacted them, they said they were testing my wet side before sending it back Hope this one goes faster.

[Madreefer]

Ya thats who i'm dealing with. I posted another rant on the other site. I know the president of Ecotech reads the posts. If retailers have to go through this same crap then why sell them.

[Aqua-Digital]

Retailers should be treated the same way the client is, the replacment is sent immediately by us (if our vendors) for them.

I will contact Ecotech in regards to all this on Monday.

[Chipie]

Thanks, I didn't want to say anything the other day when you said that a defective wet side should be replaced and not repaired. I was told by reefwholeseller that they were testing my wet side after a few week of receiving mine. So i was under the impression it was being repaired. Maybe they just told me that to gain some time...i don't know

[Aqua-Digital]

Sorry guys, i cant comment on other distributors policies, I am merely posting here to help protect Ecotech from bad feeling as it should not be this difficult. I think the issue is arising from multiple distribution points in Canada either large stores that buy direct or multiple stores that buy from us, or other distributor outlets.

Aqua Digital Incs own policy is posted on our Ecotech sub forum.

However I have just emailed Jay at Ecotech and made him aware of this thread so he can follow up with the parties or clients as required.

One thing highly important to Ecotech is their good name so i know they will look into all this.

If you have any further concerns please email us and we will look into it for you swiftly.

[Chipie]

I totally understand Thanks for wanting to help.