Proud to have "Bean" aka Lyndsy working at BWA

BlueWorldAquatic · #1 04-28-2011, 02:54 AM

Not too often do I see our practices and procedures pushed to the limit, but when I do, I am happy to see it.

I was at the store later than normal today, and was acclimatin an order that Air Canada screwed up on (was delayed & bumped on 3 flights), so I wasn't in too good of a mood since some of the fish weren't looking too happy.

But as I was checking out the new stock, in the corner of my eye I noticed that Bean was talking to a NEW customer. I took notice on how she was giving this new customer the third degree, and was asking him lots of questions. I heard "2 week old tank", but didn't interrupt. Then I heard, "We don't sell fish when we know they are just going to die".

Then I saw the customer storm out of the store, mumbling "I'll get it elsewhere."

So I asked Bean what the problem was, thinking we upset the customer somehow.

She told me the customer had "just cycled" his tank that was set up 2 weeks ago, but did not test anything. When prompted we'd be happy to test a water sample for him, he refused to waste his time to driver home to get a sample but wanted a fish.

Lynsey refused to sell the fish to him due to not knowing if the tank was "READY".

Cudos to you Lyndsy, putting health before profit. Happy to have you aboard.

Ken

cale262 · #2 04-28-2011, 02:57 AM

ensquire · #3 04-28-2011, 03:02 AM

Well done, Lynsey.

Flash · #4 04-28-2011, 03:02 AM

No point in killing fish for no reason! My apologies if the customer is on here. But he said he'd go else where! Fish first! They are living things too!

The Grizz · #5 04-28-2011, 03:04 AM

That's are little Bean, way to go young lady stick to your

It always great when you can find an employee with the passion Ken, between yourself and Kevin / Steve (RC) you all have AWESOME staff.

ALang · #6 04-28-2011, 04:01 PM

Good job, Lyndsy!

RedCoralEdmonton · #7 04-28-2011, 04:21 PM

Right on lyndsy, haha I know who you are talking about, he was at my store on the weekend and I told him the same thing, if it's the same person he said he lives by south gate and I recommended he bring a water sample In to you guys, since you are closer.....

Steve

Myka · #8 04-28-2011, 04:45 PM

Quote:

Originally Posted by RedCoralEdmonton

Right on lyndsy, haha I know who you are talking about, he was at my store on the weekend and I told him the same thing, if it's the same person he said he lives by south gate and I recommended he bring a water sample In to you guys, since you are closer.....

Steve

That's hilarious! I hope it was the same guy, maybe he will think about it when he's told the same thing from two different people.

ixel25 · #9 04-28-2011, 04:58 PM

I have a 25 Gal tank and wanted to buy the trigger (love that fish)... she asked me few basic question like cycle, size etc and told me that my tank is not big enough... I'm glad she told me that otherwise the fish is not going to be happy because I didn't research enough regarding the trigger.

Saves me money and possible a fish.

Thanks!

RedCoralEdmonton · #10 04-28-2011, 05:24 PM

Good on you for not taking our advice the wrong way, unfortunately I think my customer was a different person, As he had a 35 gallon tank with only 5 lbs of rock, and only had been running 2 weeks, without testing, wanted to buy livestock.... I, like Lyndsy said to wait, test and more importantly get more rock.

Its unfortunate that people dont take the time to set up properly, as we all know this is where the myth, and I stress myth, that saltwater aquariums are so hard to take care of, with the proper patience and budget, our hobby is quite easy to care for.

Again Good on you Blue World Aquarium staff for great ethics in this business!!!

Steve