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  #11  
Old 01-31-2016, 02:46 AM
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Quote:
Originally Posted by BobFish View Post
Hanna Instruments recently discovered that there is an issue with some of the HI755-26 alkalinity reagent kits, and our records show that you may be affected. Even if you have had no problems with your tests and sampling at this time, please take a moment to check to see if the possibility is there.



1. Follow this link:

https://hannainst.wufoo.com/forms/w1hzjs2j1b4ejyu/



2. Type in your reagents “Lot” number. If your reagent is from a batch that may be or eventually can have erroneous readings, it will be replaced free of charge directly by Hanna. All you will need to provide is shipping address and proof of purchase. Hanna also offers a 5% off coupon in their store for those affected.

Problem is they don't ship to Canada.
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  #12  
Old 01-31-2016, 03:56 AM
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Originally Posted by Wheelman76 View Post
Problem is they don't ship to Canada.
Did they reply to you? I filled the form out with Canadian address. I got the auto-reply, but nothing else so far.
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  #13  
Old 01-31-2016, 08:17 AM
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Did they reply to you? I filled the form out with Canadian address. I got the auto-reply, but nothing else so far.

Interesting , I just tried again and it works now. Two days ago when this news first broke about the recall , a message popped up saying
"Only for U.S. customers " , maybe Hanna changed their mind after many complaints about not shipping to Canada.

Last year I needed a new lid for the battery compartment for one of my checkers and a new pack of reagents because I was getting some strange readings. I was told by the guy on the phone from Hanna that they do not ship to Canada , so i had to have it shipped to a friends P.O. box in the states.

Glad to see they are doing the right thing.
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  #14  
Old 01-31-2016, 02:03 PM
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Oh good. ^
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  #15  
Old 02-01-2016, 04:49 AM
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i have a US address if it comes back that they don't ship to canada
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Old 02-01-2016, 03:39 PM
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I used my US Mailing address and haven't gotten a reply besides the auto response email.
It does say it will ship in 2-4 weeks however... I'm assuming they got thousands of reagents to replace...
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  #17  
Old 02-14-2016, 12:08 AM
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well I am almost out of the reagent that came with my unit, turns out its bad...and the one I bought a month ago to use after is bad too! This is the only alk checker I have ever used so now I have no idea where I am at! What is even worse is I just...minutes ago got back from J&L, an hour away
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  #18  
Old 02-14-2016, 12:16 AM
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You can try these #s to find out how to get it in Canada, one is for USA and Other is for Hanna Canada 18008426629 18004266287

Just tell them that you bought it in Canada, i know Canada is doing the recall through distributors, so contact where you bought it from.
US is doing it through link, if you bought it in the states but don't have a US address then you need to contact Hanna Canada.

Hope this Helps
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Old 02-14-2016, 04:10 AM
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Mine is bad too.

I'm not too sad as I bought a few in bulk, and haven't yet used this one [Lot 5555] (plus it expires next month anyways) and there's no way I would use it up that fast.

Well, at least Hanna is doing the right thing now, and not ignoring it.
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  #20  
Old 02-14-2016, 06:59 AM
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Has any one received a replacement yet?
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