Gyre with wires showing

[Madreefer]

Had that happen to two of mine. Dealing with any type of warranty issue is a joke with Maxspect and J&L, even though it's more of a safety issue. J&L tried to pawn off on the manufacturer saying it was a "grey market" thing. I just bought the newer models instead, from Reef Supplies. Sorry I'm of no help, but seems like a common problem