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#63
02-21-2006, 05:17 AM
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Just wondering. Anybody bring their's back yet? Probably going in later this week.
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#64
02-21-2006, 05:51 AM
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This is a response I recieved from Kent
Good morning Chad, Thank you for contacting us on this matter. We are aware of a batch of salt that was released with sub-par alkalinity; the cause of the problem has been addressed and rectified. This is the first time in the history of Kent Marine that there has ever been an issue with the salt, and we would like to offer our sincerest apologies for the inconvenience it has caused. If you can send us a 1-lb. sample of the salt for verification, we will test it immediately and then, pending the test results, replace the bucket you have on hand with new ones. Please send the salt sample to the following address: Kent Marine c/o John Groff 1100 Northpoint Parkway Acworth, GA 30102 The buckets were in the process of being lot numbered at the time that the issue occurred, and of course Murphy’s Law dictates that any problems will happen when it’s the least convenient, so a recall on buckets is unfeasible, and also unnecessary due to the small batch size that the issue was limited to. Should you have any questions, please feel free to contact me at the phone number listed below.
__________________
Chad
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#65
02-21-2006, 05:55 AM
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multiple buckets
does anybody know what if i've got 4 buckets of this stuff? should I send in 4 x 1 lb sample?
Chad can you provide the email address? Quote:
__________________
____________ If people don't die, it wouldn't make living important. And why do we fall? So we can learn to pick ourselves up.
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#66
02-21-2006, 06:10 AM
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Do they cover shipping because sending that much salt is going to cost a lot.
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#67
02-21-2006, 06:13 AM
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CR Brightwell <kentmarine@verizon.net>
They did not mention paying the costs of shipping, I assume they do not. I have not tested my bucket from J&L yet. I got this one on boxing day. Anyone get theirs on boxing day with this issue?
__________________
Chad
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#68
02-21-2006, 11:24 AM
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Testing
Just wanted to put in my 2 cents worth.
When ever I start a new bucket of salt, I test the Alk,Ca,Mg,pH at 1.025. Doing this solves 2 common problems : 1) Is my test kit accurate and/or getting old....IO/Kent and many other salt mixes have their parameters published to compare to. If you do this for every bucket/box after a while you can see the variability in the salt QC and your testing....with good records this makes a measured salt mix a good standard for comparing test kits etc. 2) Find out about a bad bucket of salt before killing your reef!.....find out about that mixing screw-up ....before killing your reef.....find out about that bad electrode/test kit/uncalibrated refractometer....before!  This is a standard lab practice...I didn't realize it wasn't common with reefers.......esp after the IO high alk event! We use about 4 200gal buckets per year...making the extra test costs less than $10 GOOD insurance IMHO. and I highly recomend it. Cheers John
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#69
02-21-2006, 11:38 AM
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Boy I agree with John and is something that I always do as well. The IO event definately taught me the importance of doing this but it is also just good practice because if you have to adjust any of these levels it is far easier to do in your change water than to start mucking (sorry Ryan) with your display and chance getting everything out of whack there.
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#70
02-21-2006, 12:14 PM
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Kent Salt
If you have purchased Kent Salt from us. Return the bucket to us for exchange or send the sample back to Kent. If you send the sample back to kent keep the receipt for the cost of the shipping and i'll give you a store credit for that amount. Please feel free to call or email me with any questions you might have. wendell@oceanaquatics.com 604-940-1988 or 1-800-605-0914 Wendell
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