hooking up ballast

[AJ_77]

Perhaps some good will come of these cheaper bulbs coming into the market, by driving the prices down a bit on the high-end bulbs (the ones that have been proven through years of use and testing).

I agree that it's odd we aren't able to scrutinize a new product (one that we're already spending money on, in effect becoming beta testers), without causing a storm of controversy and threats from the supplier...

Very odd behaviour indeed.

I understand that a new product line can be exciting, especially if it generates good buzz and if the distributor feels he is doing something worthwhile for the reefing community (which seems to be the case). But its' going to take time -and work- for this relationship to be established. It's not good to be putting on a sour face this early in the life cycle of the product, and possibly alienating those which have already shown some support in cash and good faith.

Poor form...

[kuatto]

He's not in a huff,actually just the opposite(sounds like a pretty good guy)

-He wrote;
I like everyones post here, and let me just clarify that I did not have any issues with anyone who hase posted so far on this forum about the results.

I like positive criticism, I am proud that the bulbs are compared with other bulbs that cost 5 - 8 times more than these bulbs. Like I said even the comment about the bluer bulb did not offend me. I swear to god!!!, I actually like it, because we are working on a 13K bulb for the AB lovers.

It was just a PM that I got that get me worked up. Like most of you know I lost money by selling these lamps for 20$, which is below landed cost of these bulbs. I have even gone to the extent of offering a refund for the few bulbs that have been reported damaged in shipment, I am sure that the members will vouch for me on that.

I have now found out from the person that PMed me that the ballast was faulty!!!.

Let me tell you honestly, this has been a wonderful forum, the support I have been getting is phenomenal. I'll be working at getting other products at these unbelievable prices.

I am in it for one reason - to make the hobby more affordable for everyone out there.

Thanks to you all

[StirCrazy]

kuatto

yes that was the post later on after he realized he went off the handle.. I expect we will see a simular post soon.

but should you punnish a whole market groupe because of one privat msg?

Steve

[venkiw]

Originally Posted by AJ_77

With all the stories lately of bulb/ballast problems from the same supplier, this might point to quality control issues. These are from a new facility, supposedly? Maybe still working out the kinks in the manufacturing process.

I've gotta go test my bulb now... At least it came in one piece.

I do not like such stories that are not based on fact. Can anyone tell me what sort of problems you have had with my products. While everyone so far has jumped on the band wagon to bash about me, only a few have come to my support, which is OK (all it takes is a small spark and people get ignited (excited)). I had indicated that we are suspending it temporarily because I wanted all the stories about our prodcuts to be heard, unfortunately there is none.

I cannot see this as anything but bashing behaviour, I do not know the motive behind such acts.

Originally Posted by AJ_77

Perhaps some good will come of these cheaper bulbs coming into the market, by driving the prices down a bit on the high-end bulbs (the ones that have been proven through years of use and testing).

Not if you continue with this attitude..., I hope you do not have a conflict of interest here.

It is your money and you can spend it anyway you like but doesn't give you the right to bash a product with no reason.

I do not have time to respond to such baseless accusations, and if left unanswered someone on another forum will point to this thread, since most of us are good at inserting links.

I know there will be some person in any forum who enjoys creating unnecessary panic and chaos, we are in no way punishing anybody, but we do not I repeat like false propaganda.

Like most of you know by now, we are trying to help the reefing community and would aprreciate the same level of curtesy from you to make our effort a success.

Unfortunately fairness is a 2 way street.

[blaster]

Why don't you stop whinning and figure the problems out.When people pay money they have a right to be not satisfied with their purchase.

[venkiw]

A refund has been offered to the buyer upon receipt of materials in good order.

Venki

[Bob I]

Originally Posted by venkiw

Spikeh,

A loose connection causes the amps flowing through the circuit to increase, all gadgets can handle a certain increase in amps, but when you overlead the device it will fail. We advised you to get an eletrician with the wiring.
Venki

I am an electrician, and I will assure you that this statement is not true. , and if someone wants to pick me up to take me to their house, I will be more than happy to check your connections, if that would make Venki happy.

[AJ_77]

Venki:

Sorry if this all seems a little "harsh" but people are wary of new products, period. And please don't say that only one person is supporting you - everyone who has bought a bulb is supporting you and your efforts (myself included).

You should have seen the grief Stephane went through when he was selling bulbs a while back, and a few of them had problems (mostly in shipping). It worked out OK in the end, but things were tense.

There are a few reefers in Calgary that have had broken bulbs, a couple of misfiring bulbs (replaced), and now a bad ballast (maybe). ALL these people haven't stepped forward to tell of their problems - maybe they see that it will cause them more problems, I don't know...

I've worked in manufacturing and retail/sales, and I was curious to know if there were some quality control issues. This is also to say: "These problems are common on startup. They will likely be resolved." Perhaps in a year I will be a loud-mouthed fan of your products, but remember it will take at LEAST that much time for us to tell how good this product is.

There has been much positive feeback from your customers so far. There has been a little negative or neutral feedback - I think you're doing pretty well so far! Please don't use language such as "bashing", "baseless accusations", "unnecessary panic and chaos", and "false propaganda." This is inflammatory language, when what we need is level-headedness.

Bottom line: we're not bashing you. I've seen real bashing, and this ain't it! You're putting your bulbs up against the best in the market, and they will therefore come under the same intense scrutiny, price notwithstanding.

Work through these problems, bear with the scrutiny, and you'll hopefully win some life-long customers.

Good luck to you!

[Bob I]

As I posted in another post, I am getting concerned about CSA listing. I somehow recall that you can't sell electrical products in Canada without such certification. I may be out of date on that though.

[venkiw]

Our products will be sold only with UL CSA labels, this was a batch without a brand name so we stripped the CSA and UL labels.

Thanks for volunteering to test, but it has been arranged to ship the ballast back to me.

On the loose connection aspect, I am pretty much sure as I am an Engineer that loose connections will cause circuit to blow. I'll be wiring it to work over my tank.

Venki