How long will corals live in a bag? - Page 4

chris121277 · #31 11-10-2009, 02:21 AM

Before this he has usually gotten back to me withing an hour at most

Quote:

Originally Posted by Kevotron

when did u send the email ??
and based on previous emails (before this shipment), how quick was the vendor's response ?

Kevotron · #32 11-10-2009, 02:23 AM

I would be a little more patient, since getting angry @ them isn't going to accomplish anything right now....
perhaps send them a follow up email tomorrow morning.

chris121277 · #33 11-10-2009, 02:26 AM

Ok....I'll take a deep breath and relax for the time being.
Thanx

Quote:

Originally Posted by Kevotron

I would be a little more patient, since getting angry @ them isn't going to accomplish anything right now....
perhaps send them a follow up email tomorrow morning.

kien · #34 11-10-2009, 03:01 AM

looks like you decided to accept the shipment and it doesn't look pretty :-(

I would be angry if i didn't get a response by tomorrow afternoon.

chris121277 · #35 11-10-2009, 03:36 AM

I gave serious thought about not excepting it, but after re-reading there arrive alive guarantee, it stated "you have to be home and except first attempt at delivery" it then followed........you had to have pictures emailed to them with in a allotted amount of hours after delivery.

Quote:

Originally Posted by kien

looks like you decided to accept the shipment and it doesn't look pretty :-(

I would be angry if i didn't get a response by tomorrow afternoon.

Leah · #36 11-10-2009, 10:08 AM

Sounds like you have done the right thing, so I guess you will just have to wait and see what they say.

chris121277 · #37 11-10-2009, 09:15 PM

Ok...so sounds like the vendor is going to replace the shipment, he hasn't said for sure but wanted to find out if I could get it faster if they did a hold for pic up.

Nebthet · #38 11-12-2009, 10:21 PM

Good luck with the new shipment.. I wouldn't trust this vendor.. he will probably want you to pay for shipping again.

You should tell others who this vendor is too.. then it will all make sense.

chris121277 · #39 11-13-2009, 02:21 PM

I'm just waiting to see what happens, I really have no interest in dragging some ones name threw the mud.

As for the vendor, I contacted him as soon I got the tracking number and informed him that it said that the shipment was going to be held over the week end he became very stand offish and short answered with me, In fact I felt as if he were ignoring the problem and it would go away.

When I emailed him the other day (this is 2 weeks since I placed the order) and had to ask for a response, I asked him what the next step was and asked if we should try another shipper, the only response I got was "the replacements will be shipped Monday" nothing more..not how they are being shipped not anything.
Now I do consider my self an easy to please customer all I want is a little communication.
I know it's not entirely his fault, that being said I think he should take some responsibility for shipping here on a Thursday (I've never ordered on line before and had no idea how it all worked).......... and I don't like being ignored.

Quote:

Originally Posted by Nebthet

Good luck with the new shipment.. I wouldn't trust this vendor.. he will probably want you to pay for shipping again.

You should tell others who this vendor is too.. then it will all make sense.

chris121277 · #40 11-17-2009, 02:00 PM

Well.....looks like nothing is happening, replacements were supposed to be shipped out yesterday.
Sent a couple of emails wanting to know what the plan for shipping and stuff was, and no response.

Like I said before I'm pretty easy to please customer all I need is some communication......but being ignored is just down right rude.