Membership question.

[Jordon]

If you guys price matched to online, I would definitely give you my business as I do my best to support LFS, but it's too bad that isn't the case.

[subman]

You are right there is some Grey areas in regards to advertised pricing. I stand corrected.
Good luck with everything

[scubadawg]

Originally Posted by JDH

If you guys price matched to online, I would definitely give you my business as I do my best to support LFS, but it's too bad that isn't the case.

+1

I can understand about not matching online from a warehouse, but I was buying online from a brick and mortar store, that has a store front. This company can sell for the same price as a warehouse.

IMO: If I can buy online for 260.00 with shipping, than retail at 350.00, it's a no brainer. Even when you offer 10% off, I still save online. The online seller is still making a profit, even if it is 10% - 15% profit or more, then not make a sale at all.

[Aaron2]

I would like to personally explain and respond to the comments being made about our Club Membership Program

I'd like to explain to you how the membership program started and what it has evolved too. It was started in 2005 and has always been a voluntary program. You don't need a membership to shop with us. We devised the program as a thank you incentive to our loyal customers. If you are a member you will have read that the program did state that it was subject to change without notice. However, we never made a change to the program within a calender year. We never made adjustments to the program until the enrollment renewal period.

Here is some history FYI:
1. Membership Club created in 2005, enrollment fee $10.00 - Membership fee in 2013, still $10.00
2. Original Cash & Carry Savings was 1/2 GST (7% GST save 3.5%, 6% GST save 3%). When the GST dropped to 5%, our discount still remains at 3%.
3. Originally our discount on the 1 day per month Members Day was 15%, Jan 2013 we changed to 10% off for Members Day.
4. We added high value feature to the program in 2012. We added a 7 Day Saltwater Fish & Coral Warranty for our Members. Remember we also quarantine the fish before we sell them to you (that costs a considerable amount of money for us to operate, but selling the healthiest fish possible is extremely important for us and for you our valued customers)
5. Instant savings of 3% Off on Cash & Carry, is a superior program than a Point System. The savings are instant and you don't have to track your points or carry a card.
6. We have been offering more variety and steeper discounts on the Pre Boxing Day Sale. This special sales day was also not part of the original membership. It was added about 4 years ago.

Our decision to lower the percentage was done because we are changing up our specials to be more varied. IE: 10% off everything (unless it is Ecotech), then we are going to have 'special' higher discounted items and selected livestock that will be discounted further than the old 15%.
This change up is actually allowing us to offer more, not less.

I think we have been very fair with our program and we have added value to it consistently since 2005.

I'd also like to address the comment that we don't price match. We DO PRICE MATCH. Like every retail store (including big chain stores like Best Buy), we do not price match Online Stores ( we have made exceptions if the request was not unreasonable). We do price match local retail stores and have never refused such a request.

I hope this clarifies what is being said. Please keep in mind, things said on Forums isn't always true. If you care enough about this topic to engage conversation about it, please pick up the phone and call & talk to our Management and hear the facts first hand.

We have many customers that see the obvious value in our Club Membership Program. Please consider these points and you will see the logic and fairness in which it was designed.

Sincerely,
Randy & Lori Cameron

[Jordon]

Originally Posted by scubadawg

+1

I can understand about not matching online from a warehouse, but I was buying online from a brick and mortar store, that has a store front. This company can sell for the same price as a warehouse.

IMO: If I can buy online for 260.00 with shipping, than retail at 350.00, it's a no brainer. Even when you offer 10% off, I still save online. The online seller is still making a profit, even if it is 10% - 15% profit or more, then not make a sale at all.

Originally Posted by Aaron2

... I'd also like to address the comment that we don't price match. We DO PRICE MATCH. Like every retail store (including big chain stores like Best Buy), we do not price match Online Stores ( we have made exceptions if the request was not unreasonable). We do price match local retail stores and have never refused such a request...

I just wanted to say you mentioned Best Buy, which they actually will price match online. From the Best Buy website:

"Should you find a lower price in-store, in print or online from an authorized Canadian dealer we will beat it by 10% of the difference. Tell us which competitor is offering the lower price; we will verify the price and that the item is in stock and available for immediate sale and delivery."

Just saying...

I know you guys aren't Best Buy obviously, but I think what we are saying is that you are losing potential customers because you won't at the very least meet prices of other Canadian online retailers.

[steevesftw]

Ok so let me start off with stating that by no means did I start this thread to bash AI, I was simply just asking a question! The reason I asked it on here was because when I purchased the items and asked, all that he said was it had changed and the site wasn't updated. There was no explanation. And replys like this one "We've had notices posted in the store for over a month now" are not an explanation. Some people don't shop in the store every week or every month. I thank you for your very professional explanation.