New Policy?

[jlaquatics]

Hello everyone,

It's true that we do have a policy where the person picking up an order must pay for it. The policy is indeed the result of us being victimized by fraudulent activity in the past and it's a shame that we had to implement it to protect ourselves. I realize this has & may cause some inconvenience for some of our customers and I apologize in that regard.

Jeff O'Neill
J&L Aquatics Ltd.

[Aquattro]

Thanks Jeff. Both yourself and your staff were very prompt and thorough in explaining this to me via email. Appreciate it.

[mark]

okay, can't pre-pay, want about holds?

[Aquattro]

Originally Posted by mark

okay, can't pre-pay, want about holds?

They did hold my item until it was picked up.