Fragalot!

[reefwars]

Originally Posted by reefermadness

fragalot is really just one guy...not a lfs with employees.

when ive called burc in the past ive gotten diferent people so i assume there are more than one person at times??

[Seth81]

For the sake of completness I'll give people this update about my order.

I ordered 21 different frags. Of those frags 4 where missing, I suspect at least 2 items were substituted, one for sure. Another item was suppose to have 10 - 12 polyps it had 4. One of the Acro's I bought was pretty damaged, but not from shipping.

I emailed once as soon as I opened the package, called 4 times during differnt times in the week days and left 2 messages.

I will try to get a hold of Burc again this week, other wise I'm calling Visa. Like I did get a few nice pieces, and some items I have never seen here in Calgary... but still dealing with Burc/Fragalot is painful.

Originally Posted by Seth81

I understand that but I did email him last Wed.... Communication is very important in any buisness. Anyways I got a hold of him on the phone, he was amicable, and said my shipment would be sent out on Wed. Keeping fingers crossed!

[mandyplo]

1. I don't quite know if I'm allowed to give a review like this, but I "attempted" to deal with fragalot, Burc failed to respond to my e-mails in a timely manner (took him a week or 2 to reply to an e-mail) So I filed a dispute with paypal, got my money back and cancelled the order. I never did receive any of his products because (imo) if he can't be bothered with customer service, I'm sure his products also reflect on that.

2. I spent my money elsewhere (a fellow reefer here on canreef, not sure if he wants me giving out his store name so I won't unless I receive permission from him) I payed for 8 frags, received 10, The bonus frags were higher quality than the ones I payed for, everything arrived alive, amazing, beautiful, healthy... the list goes on.. Box was packaged beautifully, payed way less for shipping than I would have elsewhere, his customer service was absolutely above and beyond anything I have experienced, and finally, the prices are very comparable to that of fragalot's less expensive prices. NO REGRETS, DON'T SETTLE! That is all.

[cale262]

^^^^ I had the exact same experience, I had to file a pp dispute for a refund.

[reefwars]

i could be wrong though as ive never been there in person , maye it is just him