WHAT IS UP WITH BLUE WORLD - Page 2

Adread · #1 09-01-2012, 01:58 PM

I agree with Ken. I've been to every lfs in the city and have seen dead livestock in everyone at some point or another. Just think about the fact that we have all lost a fish or two in our systems, now think about how many fish they deal with in a day to day basis. It happens.

The rudeness is another story. It should never be welcomed and knowing what I know about Ken it won't be.

I'll still be shopping at blue world.

Cheers
Adam

BlueWorldAquatic · #2 09-01-2012, 02:11 PM

SHannon will be missed, the main reason the store was purchased, and sale fast tracked was because her previous employer shut the doors on her and the staff.

I guarentee changes will be made towards customer service, it will be better than ever.

Ken

Proteus · #3 09-01-2012, 02:46 PM

Thank you for chiming in ken as I have had great experiences and advise from you and your staff.

The Grizz · #4 09-01-2012, 03:28 PM

Hats off to Ken!! For him to chime in shows that he is dedicated to the level of his customer service. Its also hard for Ken to watch the store 24/7 as most of us that know Ken personally that this is not his regular day job so to speak. I have never had any issues with any of the staff ever and we will miss you Shannon but if I did have issues with a staff they would be the first to know it as I can get somewhat vocal and dont really care if I offend or tick some one off

.

Its hard these days to find good employees, everyone just want's the $$$ and most people don't really like there jobs, lord knows I hate mine sometimes & my boss can be a real dick ( hey wait I am my own boss )

I cant wait to see what Ken does if he was to relocate, I see some nice changes could be in the works.

Skimmerking · #5 09-01-2012, 03:32 PM

Quote:

Originally Posted by BlueWorldAquatic

To set the record straight, Shannon is still there, as her two weeks is not up yet. She has been given an offer that she couldn't refuse to work with horses, and since her daughter is competing it will allow here to be there more for her.

As for the odd dead livestock, depending on the time of day, and the location of the issue. All stores have this issue, so this isn't because Shannon is gone. just overlooked.

As for the rude staff member, I WILL deal with this immediately as this is NOT acceptable. As for that comment, that will be brought up also.

BTW Nick, you mentioned it to me once, and I made no excuses, I told you I would talk to her about it.

My personal apologies to anyone,

Ken

I know I go there when I'm up there in the winter for my Army Hockey Nationals and I always stop in and tak with Shannon and buy 4 pails of salt its like a tradition with me and her. Yes she will be missed. the younger fella who works there he's pretty cool for a young guy quite the ham excellent person to do with ..
I know i alway miss you Ken you are either out of town or not there. some day we will meet up.

Proteus · #6 09-01-2012, 04:03 PM

Quote:

Originally Posted by Skimmer King

I know I go there when I'm up there in the winter for my Army Hockey Nationals and I always stop in and tak with Shannon and buy 4 pails of salt its like a tradition with me and her. Yes she will be missed. the younger fella who works there he's pretty cool for a young guy quite the ham excellent person to do with ..
I know i alway miss you Ken you are either out of town or not there. some day we will meet up.

The young guy is Taylor. Great person and knows his stuff. Would like to see him in Shannon's spot one day.

marblesab · #7 09-03-2012, 05:43 AM

Quote:

Originally Posted by Titus99

The young guy is Taylor. Great person and knows his stuff. Would like to see him in Shannon's spot one day.

Agreed! He was in the other day when we went in, and he has fantastic customer service! I'll try and make my visits when he is on.

Snaz · #8 09-03-2012, 06:20 AM

If computer time or mobile phone time is eating into an employee's duties and affecting customer service then those things need to be curtailed immediately via store policy. It's just business not personal.

The Grizz · #9 09-01-2012, 04:23 PM

Quote:

Originally Posted by Skimmer King

I know i alway miss you Ken you are either out of town or not there. some day we will meet up.

RUN Ken, RUN REALLY FAST!! He gave you enough warning to RUN!!

Jeff000 · #10 09-01-2012, 07:05 PM

I know the girl everyone is talking about, and she can be umm pre occupied.

My biggest gripe is there is never anything new in the store. Dead/dyeing corals in the back tanks, the same mediocre fish, if there are many fish at all.

The only time BWA is worth going is around frag fest, seems to be the only time the tanks look good and have things worth buying.

Gf is telling me I am being an *******. Not my intention.