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Online shoppers beware...
If you purchase from ReefConcept..based in Quebec. Prepare to fight your way to receive clearly listed shipping specials.
I purchased some led strips last night..discontinued models I may add. And this morning an annoying argument ensued. See convo below and buyer beware! If this is an indicator of customer service status quo for ReefConcept..Im not impressed. My email to RC because shopping cart did not discount shipping... Date Ordered: Wednesday 25 January, 2012 Lighting purchases are listed as 50% off shipping cost. Could you please make necessary adjustment on my order to reflect this. Thank you. Products ------------------------------------------------------ 1 x AquaBeam 500 DuoCombo - 1x Reef White & 1x Marine Blue () = $169.95 ------------------------------------------------------ Sub-Total: $169.95 Canada Post (1 box(es) to be shipped) (Colis standard, 2012-02-03): $27.28 TPS: $9.86 Total: $207.09 First email from Reefconcept.. From: Marie-Hélène Noel <marie@reefconcept.com> Subject: Re: Order Process To: nic_greeley@yahoo.ca Received: Wednesday, January 25, 2012, 9:11 PM Hi Nicole, Unfortunately, since the light that you bought is in special at half the price we can't offer 50% off the shipping cost you can see on our website that the discount on the shipping is not valid on special item but, sometime the website don't calculate the right amount for the shipping so I will calculate the exact shipping and adjust your invoice in the case that the shipping is to high is this ok with you? thank you Marie Reef Concept Le 2012-01-26 à 07:50, nic a écrit : Hello Marie, The discount on shipping is not being applied by your website on even regular priced items. I added 2 of the identical items to a cart, items not on sale..and shipping remains at $27. See for yourself. http://www.reefconcept.com/catalog/p...oducts_id=2347 So the website did not increase my shipping charges because items were on sale and thus excluded from offer. Your offer does not exclude sale lighting. It states ALL lighting.. "***All lighting system, only pay 50% of the shipping***" Please let me know if you will honor this offer before you proceed any further. Thank you Nicole From: Marie-Hélène Noel <marie@reefconcept.com> Subject: Re: Order Process To: nic_greeley@yahoo.ca Received: Wednesday, January 25, 2012, 9:11 PM Hi Nicole, Unfortunately, since the light that you bought is in special at half the price we can't offer 50% off the shipping cost you can see on our website that the discount on the shipping is not valid on special item but, sometime the website don't calculate the right amount for the shipping so I will calculate the exact shipping and adjust your invoice in the case that the shipping is to high is this ok with you? thank you Marie Reef Concept rom: Marie-Hélène Noel <marie@reefconcept.com> Subject: Re: Order Process To: "nic greeley" <nic_greeley@yahoo.ca> Received: Thursday, January 26, 2012, 8:59 AM Hi That's right, the website as a problem, and on light system we have to adjust the shipping ourself so if you order the same fixture (or any other light) at the regular price we will honor the discount and pay 50% of the shipping but this special is not applicable on item in special if you like, I can calculate the shipping to be sure that it's the right amount, because like I told you sometime the website charge more but we won't pay 50% off the shipping on something already half price you can see on the website : **except aquarium, salt, livestock, sand, lighting system, chiller and special** Do you want me to calculate the real cost of the shipping for you light? Marie Le 2012-01-26 à 09:11, nic greeley a écrit : Hi Marie, Your taking the "except Lighting" out of context. This applies to the "free shipping on orders over $200" ..where salt, lighting, chillers, etc, do not apply. *Free shipping On dry good order over 200$ before taxs within Canada* **except aquarium, salt, livestock, sand, lighting system, chiller and special** ***All lighting system, only pay 50% of the shipping*** Please calculate actual shipping charges....... Nicole -- On Thu, 1/26/12, Marie-Hélène Noel <marie@reefconcept.com> wrote: From: Marie-Hélène Noel <marie@reefconcept.com> Subject: Re: Order Process To: "nic greeley" <nic_greeley@yahoo.ca> Received: Thursday, January 26, 2012, 9:22 AM we thought that it was clear that on item on specal you had no special on the shipping we will rewrite it but you already have the light for half the price we won't pay half the shipping cost if you want to buy a light at full price, we will pay 50% off the shipping (we will adjust the shipping manually) tell me if you want me to cancel your order or if you want us to proceed thank you Marie Le 2012-01-26 à 09:38, nic greeley a écrit : Proceed with calculating actual shipping please. thanks, Nicole From: Marie-Hélène Noel <marie@reefconcept.com> Subject: Re: Order Process Hi Nicole, like I thought the shipping was to high you would have to pay only 16.34$ if it's ok with you we will ship your order today thank you Marie Reef Concept |
#2
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Wow. What a mess. Just like talking to a brick wall.
Even if the website is incorrect, they should still honor the offer, shouldn't they? I'd be very cautious with returns, exchanges, customer service after your purchase if you still decide to deal with them. Thanks for the heads-up. |
#3
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some of the replies sounds like it was copy & paste from a template lol
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If you want me to forward this mess to you I can..pm me an email. It was absolutely ridiculous dealing with this woman at ReefConcept...I wouldve told her where to go..but I really wanted to try these aquabeams for that price. |
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Im on the retailers side of this one.
__________________
This is my personal user name I do not represent any company. “When I die, I want to go peacefully like my Grandfather did, in his sleep -- not screaming, like the passengers in his car.” ” |
#6
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Lol this 10 times worse is what you get when dealing with SWC
Last edited by MarkoD; 01-26-2012 at 11:51 PM. |
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#8
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In her very first email she politely informs you she can recalculate the shipping cost. That recalculated cost was $16.34, 50% off your initial shipping cost would put you at $13.64.
If you don't want to pay $2.70 out of principle reject the offer. You clearly thought you were getting a good deal though. IMO you have no warrant to drag this company through the mud. Quote:
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Quote:
__________________
I'm not 'fallow' you must be talking about my tank! |
#10
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First off consider when you order from places like Quebec you may very well be dealing with a language barrier so don't expect exception 2 way communication. Second in terms of customer service what did you expect, she seemed completely 100% polite and judging by the dates and times posted with the emails extremely quick at replying, many places take 24 hours.
I might not be understanding correctly but if this complaint actually comes down to less than $3 extra for shipping then I just don't get it. I'm thinking some of us shouldn't order stuff online.... |