JL order

[bv_reefer]

i know there staff are always very reasonable and helpful, i figured they'd work it out quickly

[Rippin]

Originally Posted by Myka

You buy it, you take it home, you inspect it, and try it out. If it doesn't work or you notice it's scratched, you take it back. That is a very common procedure.

Sorry, it may be common but I don't find that acceptable.

I've had very good service from J&L, and mistakes do happen, but let's put aside that and talk in general terms.

Businesses shouldn't strive to be mediocre and consumers should expect the best possible service/product (within reason). No one expects them to be perfect, but we do expect them to take the necessary steps to correct and improve in problem areas. Our desires to become better is what fuels innovation and success. If we were all like "meh, it will do", we'd still be living in caves (yes a bit dramatic...)

It's great that businesses like FS and J&L will take returns without a hassle, but my time is very valuable and the less I have to spend with returns, the better.

But with all this said, the original OP should have just contacted J&L immediately, and the problem would have been resolved in an instant.

[Myka]

I had better not comment in this thread anymore...it's obvious there are a lot of customers in this thread, and very few people with business/managerial experience that have no clue what goes on behind the scenes. No offense intended.

[/lastpost]

[Rippin]

Originally Posted by Myka

I had better not comment in this thread anymore...it's obvious there are a lot of customers in this thread, and very few people with business/managerial experience that have no clue what goes on behind the scenes. No offense intended.

[/lastpost]

Ah, so those with "business/managerial experience" knows what's best for the consumer.

[Doug]

Originally Posted by Rippin

But with all this said, the original OP should have just contacted J&L immediately, and the problem would have been resolved in an instant.

Agreed.


And with that lets leave this one be.