Warning! Potential Problem with Kent Salt.

[Psyire]

I read somewhere else that it was around 100 pails. But yeah, I agree with Bev and I think it's probably closer to 25 pallets.

[Willow]

Originally Posted by Jim Barry

I just tested my new bucket of Yellow label Kent salt that I received from Ocean Aquatics 2 weeks ago.

the water tested at 1.9 dkh at specific gravity of 1.025 (using a refractometer)

If you received any salt from Ocean Aquatics in the last while.... make sure you test it !!!


Jim

oa in vancouver is still working off of the older buckets of kent salt. i have 1 bad pail and i have another so im not sure i want to open it.

[Ruth]

I would be willing to bet that it is a lot more than that if the distribution is that wide. When they had the problem a few years ago with Instant Ocean it was restricted geographically to (for the most part) the West Coast and yet the damage that was done to peoples tanks was devastating.
This certainly does a lot of damage to Kent's reputation and does not say much for their quality control to let events like this happen twice in the last 5-6 years, to say nothing of how much it will cost them at the end of the day both in actual monitary costs as well as a loss of customers. They lost me as a customer for their salt products during their last 'event' and this only confirms my fears.

[midgetwaiter]

Originally Posted by Denis

Just got responce from J&L:
----------------------------------------------------------
Two options since you are local:

1. Send sample to Kent, and they will replace bucket of salt
2. Bring in bucket and we'll replace.

If anyone orders Kent salt we are informing them before shipping. I was told
by Kent that it was one batch (70 buckets). If that is the case then not all
of ours is bad.

Allen
------------------------------------------------------------------

I love these guys.

I read that as J&L got one bad batch of 70 rather than Kent only shipped 70, which would make more sense.

[BMW Rider]

Originally Posted by midgetwaiter

I read that as J&L got one bad batch of 70 rather than Kent only shipped 70, which would make more sense.

I spoke with J&L yesterday about my two buckets. He said that's what they had - 70 buckets of the bad stuff, none of the good stuff, so they had none to ship to me as replacements. They gave me the contact info for Kent and said that it is best for me to deal directly with them, but if I had any trouble, they would look after things for me. I sent an e-mail to Kent yesterday afternoon, and am waiting for their reply. I will be getting my two 1lb samples ready to ship off as soon as I get the full instructions from them. I expect they'll want to see proof of purchase for the two buckets, so I'll include a copy of my receipt. I don't want them to think I'm sending two samples from one bucket or something and delay the replacement.

I am also going to have to find some salt here in town now since I have only about two weeks supply left. Thats the reason I ordered these two buckets, I didn't want to run short. I don't expect I'll see the new buckets of salt for at least a month with shipping and such. What a PITA Anyone know who in Calgary currently has Kent salt (50 gallon bags) in stock?

[Chin_Lee]

Ed
can you verify with Kent what to do if you don't have a receipt? I don't know about most people but unlike electronics, its not a common practice for me to keep receipts for salt that I buy from a store.

Originally Posted by BMW Rider

I spoke with J&L yesterday about my two buckets. He said that's what they had - 70 buckets of the bad stuff, none of the good stuff, so they had none to ship to me as replacements. They gave me the contact info for Kent and said that it is best for me to deal directly with them, but if I had any trouble, they would look after things for me. I sent an e-mail to Kent yesterday afternoon, and am waiting for their reply. I will be getting my two 1lb samples ready to ship off as soon as I get the full instructions from them. I expect they'll want to see proof of purchase for the two buckets, so I'll include a copy of my receipt. I don't want them to think I'm sending two samples from one bucket or something and delay the replacement.

I am also going to have to find some salt here in town now since I have only about two weeks supply left. Thats the reason I ordered these two buckets, I didn't want to run short. I don't expect I'll see the new buckets of salt for at least a month with shipping and such. What a PITA Anyone know who in Calgary currently has Kent salt (50 gallon bags) in stock?

[Chad]

They never asked for proof of receipt when I talked to Kent. Just that I sent the sample.

[BMW Rider]

Originally Posted by Chin_Lee

Ed
can you verify with Kent what to do if you don't have a receipt? I don't know about most people but unlike electronics, its not a common practice for me to keep receipts for salt that I buy from a store.

The only reason I have my receipt is because I just got the salt last week. This issue came to my attention between the time I order it and when I got it. Talk about poor timing.

They never asked for proof of receipt when I talked to Kent. Just that I sent the sample.

My concern is that I have two buckets and I want to be sure they are aware of that fact when I send them two samples. Good to hear that they are not making it a requirement though.

[Johnny Reefer]

Originally Posted by BMW Rider

I spoke with J&L yesterday about my two buckets. He said that's what they had - 70 buckets of the bad stuff, none of the good stuff, so they had none to ship to me as replacements.

Surely they'll be getting some good stuff in soon. Does it have to be replaced today? Just buy some good salt from somewhere local to tide you over, IMO.

This business of sending a pound of the stuff to Kent sounds ridiculous to me. A whole pound! I don't think so. They must have sophisticated labs where all they would need is a teaspoon of the stuff, at the most, to determine the alk. I don't know...I'm no chemist by any stretch....but I think there just hoping that most people will balk at shipping a whole pound and that reduces their loss, but still look good by makin' the offer. JMHO.

Cheers,

[Funky_Fish14]

Originally Posted by Johnny Reefer

This business of sending a pound of the stuff to Kent sounds ridiculous to me. A whole pound! I don't think so. They must have sophisticated labs where all they would need is a teaspoon of the stuff, at the most, to determine the alk. I don't know...I'm no chemist by any stretch....but I think there just hoping that most people will balk at shipping a whole pound and that reduces their loss, but still look good by makin' the offer. JMHO.

Cheers,

Ditto that. I was thinking that myself, but had no idea of why they might do it, definetly sounds like a feasable suggestion!

Chris