Sick and Tired of Waveline pumps

[FishyFishy!]

Originally Posted by byee

I was expecting WAVELINE daniel@rlss.ca to reply publicly on the forum or privately with daplatapus.

I was under the impression Daniel trolls the forums to help build the image of the company and not the opposite!

Perhaps the lack of response will have a negative impact on sales. I did consider a Waveline to replace my Ehiem. I'll definitely replace my return pump with another Ehiem.

Life's just too short to get frustrated with the lack of or simply NO support from Waveline.

Yup. Terribly unreliable product. Terrible customer service and zero support. Hopefully they go belly up.

How sad is it that we get better customer service from their Chinese competitors accross the world! Fish street will get back to you asap and usually send you out replacement parts for the cost of shipping. Buy a Canadian pump on our own soil, and even if I wanted to, I cant even get a replacement part from them.

Terribly sad.

[_Adrian_]

This is the reason why I opt to do my own research and product comparison. I'm not here to bash anyone's product, BUT I will say that no one likes poor customer service and it will not improve your reputation nor your costumer base. Bad reviews always travel faster than good ones...

And that's why I'm working on my own controller

My design will be pretty much an universal solution for any sensorless BLDC motors out there from 50 to 500W monsters. Also since it will have serial capabilities it will be easy to integreate with most aquarium controllers. This may not mean much for some, but for those that run multiple pumps this means the ability to have an integral wavemaker!

[FishyFishy!]

I was bored today....took my jebao 12000 controller and power supply and plugged in my old DC10000 return pump and it runs like normal haha. Good thing jebao parts are available. Might just get some of those to get the wavelines up and running.