New website is really bad.

[jlaquatics]

Hey guys,

We are currently working on improving the site speed and have made changes yesterday evening & today and this may be related to the issues you have experienced.

As for the mobile browsing and items/products not showing up, I'm not able to recreate that in the store today on our phones. Perhaps those that are having issues need to clear their caches, as some changes that we have made will require that for optimal operation. Let me know.

Feel free to contact me directly at the shop so I can try to troubleshoot individual cases.

Thanks for the patience!

Jeff

[SeaHorse_Fanatic]

What I hate most about the site at this point in its development is that finding prices on corals requires sooooo much effort and time because now there are over a hundred pages of "image coming soon" to flip through. Its a real PITA compared to the very simple pricing system with sample images that was used in the earlier website. In general, corals are so diverse that other than your NEW & NOTEWORTHY specimens, or WYSIWYG corals, having the stock images will NOT really let buyers know what they are really getting in terms of corals that are in stock in the store.

You should include "cheat-sheet" pages similar to the price lists you have in the fish room so online buyers can quickly scan to see what the prices will be for different corals and fish that are not on the New & Noteworthy page. Just a suggestion.

Anthony

[fixerupper]

Tried entering an order this morning on iPad but got the 'forever updating' blank screen.

Tried 3x on PC with cc but it just keeps returning a 'server error'. Yes, this is after clearing my cache.
Then I tried with PayPal just to see if the system only goes mental with credit cards...nope...it persists with PayPal but at least I get a different 'something went wrong' error: It asked if I would like to Kill the Page or retry.

I was only able to click once on the offer to Kill the Page but if I could it would have been clicked 100x

What's next?
Maybe I should bow to the East while rattling chicken bones and burning incense THEN click 'checkout'?

Hopefully you can get this fixed today or at least honour the 'deal of the day' if not fixed in time to order it.

[Fishman]

Originally Posted by fixerupper

Tried entering an order this morning on iPad but got the 'forever updating' blank screen.

Tried 3x on PC with cc but it just keeps returning a 'server error'. Yes, this is after clearing my cache.
Then I tried with PayPal just to see if the system only goes mental with credit cards...nope...it persists with PayPal but at least I get a different 'something went wrong' error: It asked if I would like to Kill the Page or retry.

I was only able to click once on the offer to Kill the Page but if I could it would have been clicked 100x

What's next?
Maybe I should bow to the East while rattling chicken bones and burning incense THEN click 'checkout'?

Hopefully you can get this fixed today or at least honour the 'deal of the day' if not fixed in time to order it.

Try "Logging On" prior to shopping ...

[fixerupper]

Originally Posted by Fishman

Try "Logging On" prior to shopping ...

Wow
Why didn't I think of that ???
Logging in would be pure genius!

***sarcasm font unavailable***

[babnika]

i had the same problem this morning during checkout. hopefully i can get to a phone today was checked in as well

[fixerupper]

I just received a call from Jeff.
A call! I wasn't aware anyone still did that...

It appears that their online ordering system was indeed broken after recent changes. He called to handle my order over the phone. Very nice.
It's good to see good service is alive and well. Thanks Jeff.