Fragalot = Scamalot

[ponokareefer]

Originally Posted by Dr_Hicks

Contact paypal or visa or whatever you paid with; let the, know the difference of what was missing; you'll most likely get a refund for the difference....

It's an option.

Mastercard wouldn't do anything for me. Paypal has been just as worthless in the past for me as well. Still, I'd give it a try.

[MarkoD]

No one is going to do anything unless you can prove that what you got isn't exactly what you paid for.

[globaldesigns]

Hence the reason I don't buy livestock online (fish or coral). I buy from reputable LFS's, and then WISIWYG (what you see is what you get)

Just my 2 cents.

I am lucky though, Snappy (Coral Master) is in Calgary, and I have been there a few times, so I have never needed to ship. Greg has good reviews, so I would say give him a try.

[mandyplo]

Originally Posted by globaldesigns

Hence the reason I don't buy livestock online (fish or coral). I buy from reputable LFS's, and then WISIWYG (what you see is what you get)
.

Sure nice and convenient for you to be able to see what you're buying in person before making the purchase... For some of us who live in say northern Ontario or even southern Ontario no where near big towns like Toronto we don't have that luxury. The only fish store in my town sells tropical fish only. The next closest is in the states and guess who gets in s*** when we try to bring this stuff over the border?...

For us the only economical option is buying online and in this sense it's always a gamble, the value of your purchase is always in the sellers hands, "I have your money now, let's see what you can do about it when I send you JUNK!" most vendors simply just don't care, and it is a SAD truth.

[don.ald]

Originally Posted by mandyplo

most vendors simply just don't care, and it is a SAD truth.

most venders?? i would kind of argue this is an overstatement.
not true, not my experience anyway.

received my fragalot order today, best one yet!
thanks Burc

[SeaHorse_Fanatic]

Originally Posted by don.ald

most venders?? i would kind of argue this is an overstatement.
not true, not my experience anyway.

received my fragalot order today, best one yet!
thanks Burc

Mine last week was probably the best yet too. Got me addicted to Acan.

[reefwars]

Originally Posted by don.ald

most venders?? i would kind of argue this is an overstatement.
not true, not my experience anyway.

same here for the most part i find its opposite theres usually lots of conversaton and back and forth untill the order is shipped....most vendors will help you all they can to get your repeat business.....which is everything in this business.....just ask burc, hence the "free frag" lol :P

[Nano]

Originally Posted by reefwars

same here for the most part i find its opposite theres usually lots of conversaton and back and forth untill the order is shipped....most vendors will help you all they can to get your repeat business.....which is everything in this business.....just ask burc, hence the "free frag" lol :P

Yup he's definitely not perfect, but I have no complaints, he has screwed up orders for me in the past as well and forgot to ship things, but always makes good by sending more then originally ordered IME.
Like said its always a risk ordering online, but that's the method many of us choose, seems like my frags get bigger each time I order, can't help but feel this is from my repeat business and being polite never hurt.

[Borderjumper]

Originally Posted by don.ald

most venders?? i would kind of argue this is an overstatement.
not true, not my experience anyway.

received my fragalot order today, best one yet!
thanks Burc

I got a bunch of mini maxi anemones today and I agree with don.ald, they are really nice, and since no one here gets any in.. Im very happy we had a place we could get them from. if my tank wasnt full i wouldnt hesitate to order more.
I also saw a plate coral that came in today, and it was the brightest green I have even seen, and looked very happy in the bag. It glowed without lights!

I think if you do a small group order or a one on one order it works out much better. I think I exchanged 50 emails and a bunch of pictures with him over the last 2 weeks, so nothing was left to chance. I was happy and we each were given a free coral.

just remember when you buy his 10$ frags you are basically getting a fresh cut frag that in a lot of cases is from a newly collected, newly shipped colony.. Talk about a stressed frag. I think that's why he can do $10 frags.. No tank time involved in growing them out, as basically they arrive, are chopped, and shipped. This I don't know for sure, but I'm assuming.

All in all I'm happy with my last three reorders.

[jorjef]

Originally Posted by Borderjumper

I think if you do a small group order or a one on one order it works out much better.

I have said the same thing before and this makes the success rate much higher. These 10-15 people group orders are ridiculous both for the person organizing and for Burc. Serious if you had three people do a group order and never made free shipping it would still only cost $15.00 per person for freight, no one in this hobby should even blink an eye at that!!