Just sharing my experience with ecotech support

[Plainswalker]

Had a bad response from Ecotech a year ago when my new MP40QD had a wrecked dryside and kept giving me a red/green error, within the warranty period. They essentially told me to contact my local LFS but did not agree to warranty it (which meant I was going to be out ~$300 for a new dryside).

Forget that. I shelved my QD and replaced it with a Maxspect Gyre XF230. Ecotech has been touted as having great customer support but they were not helpful for me. I was a big believer in the vortechs but that experience left a bitter taste.

I will no longer be purchasing any more Ecotech products.

[kyl]

Probably great support in the US, but for Canada it seems a lot of the vendor warranties are less than stellar. I had an issue with my gyre and Coralvue sent me in circles before finally telling me they don't support Canadian warranty claims and tossed me to Maxspect.ca (warranty card in the package said warranty only through Coralvue). That apparently then got sent to the Canadian vendor I bought it from, worked with them and in the end Coralvue were the ones contacting me to send a replacement motor housing.

I've heard the same with Kessil, that they run us around in circles for warranty.

[Aqua-Digital]

Naturally I am not going to comment on the clients case, however if anyone needs warranty or service in Canada for Ecotech products please contact Aqua Digital Inc. We have most cases resolved in 24 hours, if its to be longer you will get daily updates and reasons why, but typically its a next day resolution (ex shipping times)

email us at sales@aqua-digital.com if you EVER need service.

Hope this helps.

[Frogger]

I have not dealt with ecotech although I will be buying their new pump S1. Hopefully the service improves.

I had my Maxspect gyre controller conk out on me after a year. J&L replaced it without questioning it. I had my Maxspect original LED fixture over 4 years old start to go funny on me. Had purchased it direct from Maxspect Canada. Even thought the warrantee had run out several years earlier they gave me a hefty credit towards a new Razor unit purchased from local fish store.

[Aqua-Digital]

Originally Posted by Frogger

I have not dealt with ecotech although I will be buying their new pump S1. Hopefully the service improves..

100%! J&L purchase Ecotech from us, you are in incredibly safe hands.

I can assure everyone Aqua Digital and myself personally takes a lot of pride in looking after all Ecotech clients. Just reach out to us.

[Myka]

Originally Posted by Aqua-Digital

I can assure everyone Aqua Digital and myself personally takes a lot of pride in looking after all Ecotech clients. Just reach out to us.

This guy ^^^ (Michael), super awesome to deal with.