Looking for advice on Red Sea Max S-500 damaged by movers.

[Ryanv]

Originally Posted by Myka

BBB is an option too if they are a BBB company.

I was looking over those last night. Unfortunately, that was after the fact. If I saw these reviews prior, I would have found a different option.

http://www.yelp.ca/not_recommended_r...oving-edmonton
http://www.bbb.org/edmonton/business...nton-ab-174355

I'll post a negative review before I contact them tomorrow.


So I decided to fill the tank up a bit just to make sure there's no leaks.
I should know better to have towels ready but I wasn't expecting water to be immediately pouring all over the floor.

Turns out, I missed covering the hold in the reservoir drain cover. I missed it because it normally has a nipple on it that a hose connects to that connects to a float in the sump. However, mine is now missing that nipple so I can no longer attach a hose to it. It looks like it snapped off, likely if someone grabbed onto that part during the move.
It's the piece in the bottom right of this pic I found online. I'll have to order a new cover now.



I plugged the hole and kept filling and so far no leaks, though I'm only testing with an inch or so of water.
Red Sea also suggested using a strong epoxy. I have a glass repair kit lying around that I bought years ago so I think I'll now be forced to use it.

I should be getting replacement pricing tomorrow from Red Sea and from one of their Canadian distributors.