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![]() OK here is an update, someone posted a review on aquatraders web site:
http://www.aquatraders.com/EVO-36-LE...ht-p/56233.htm Sorry to be bearer of bad news April 24, 2012 Reviewer: Trevor from Chandler, AZ United States I guess I am the first to do this review. It arrived last night. I set it up. The lighting last a nice glow to all of the corals. LIKE: Nice glow to it DISLIKE: Each bulb casted a direct beam straight down to the bottom, thus, from a distance, one can see where the blues are and where the reds are. Unfortunately, four of the bulbs did not light up. I called customer service this morning and was told that there's no warranty. I need to ship it back at my own expense and they will try to fix it for me. I don't know why this person did not use Aquatraders own policy see below, if there were problems on arrival. they say that within 48 hrs if there is a problem they can fix it. May be it was past 48 hrs. http://www.aquatraders.com/Returns.asp Here it is Damaged Shipment, Incorrectly Shipped Item(s), or Non-Working on Arrival If in the event that the item(s) is damaged during transit, incorrectly shipped, or non-working on arrival, customer should notify AQUATRADERS.COM within 48 hours of arrival. Please submit your report on-line through the Contact Us section in our site. 30-Day Return Policy will override any claim of damage, incorrectly shipped, and non-working on arrival if we receive the report after 48 hours of arrival. In certain cases, customers are able to fix the issues without going through a claim or an exchange. Simply contact our customer service for the replacement part you need. Otherwise, customer will be issued a RMA number. Return the item(s) in accordance with the return procedure stated below. If the item(s) returned does fall under the categories, "Damaged Shipment", "Incorrectly Shipped", or "Non-Working on Arrival", a replacement will be shipped. Free items are not eligible for return or exchange under any circumstances. Chris88 did you end up getting one?. . |