Seamazter please contact me, or post here regarding the Vendor Feedback Forum

wickedfrags · #1 12-17-2008, 12:23 PM

Seamazter - noticed in the Vendor Feedback Forum you rated your wickedfrags.com experience as "Very Unsatisfied".

As such, I am interested in learning the details of the transaction and how you ended up very unsatisfied. I do not recall the specifics of your order (time, date, shipping address, or type of frags), so I do require this info so I can work towards ensuring this type of experience does not occur again.

Without knowing the details of the transaction it is difficult to improve performance moving forward. As most reefkeepers can tell by reviewing my Canreef Vendor Feedback Forum, shipping experiences are generally very positive.

Appreciate your input as I always have an eye towards continuous improvement.

Feel free to post publicly here in my forum, or if you prefer via PM or email.

Thanks.

http://www.canreef.com/vbulletin/pol...lts&pollid=702

wickedfrags · #2 12-17-2008, 06:39 PM

back to the top

wickedfrags · #3 12-18-2008, 08:53 PM

And again, back to the top. Thanks.

Aquattro · #4 12-18-2008, 09:09 PM

Have you tried email?

wickedfrags · #5 12-19-2008, 11:08 AM

There is no email attached to the username, and I have no idea who the person is. Also, I would prefer the discussion to be public and become part of my sponsor forum history so members can evaluate and come to their own decision.

As Seamazter appears to be online daily, I will bump this thread one more time (after this).

I would really like tho know what they bought, when, and what was done to earn such a poor rating. No way to improve if you do not know went wrong.

Quote:

Originally Posted by Aquattro

Have you tried email?

wickedfrags · #6 12-20-2008, 10:36 AM

Ok - I sent a PM asking for a response to this thread. As Seamazter appears to login-in every day, hopefully something will be posted in the next day or two.

I am not sure who this person is, so in the event they are unwilling to explain their reason for the negative feedback, well hopefully we can discuss having this feedback removed. Unsatsfied I could live with, very unsatisfied, well I do not understand that at all.

I could live with the rating if I understood the rationalle. Thanks.