JL exchange

[dawen]

anyone have order dry goods from JL over internet, and doing exchange? im getting 15% stocking fee charges on exchange even if the product is never used, i just order wrong ballast, on their policies state,
"J&L Aquatics reserves the right to charge a non-refundable 15% restocking charge for any/all returned merchandise (excluding exchanges). " thats EXCLUDING EXCHANGES, the girl i talk to was really rude, i ask to speak with manager and she just said i have him to call u back then hang up, whats up with that? anyone with experience with that?


oooops i think i post in wrong board, please fix...

[Aquattro]

I see you posted in the J&L forum, I'm sure Jeff will respond to you shortly.

[daddy01]

Well when I get treatment like that from a store...that store just looses a customer...hee is enough stores to buy from with out that...I just take my business elsewhere and let every one know about it.
Jim

[GreenSpottedPuffer]

Originally Posted by dawen

anyone have order dry goods from JL over internet, and doing exchange? im getting 15% stocking fee charges on exchange even if the product is never used, i just order wrong ballast, on their policies state,
"J&L Aquatics reserves the right to charge a non-refundable 15% restocking charge for any/all returned merchandise (excluding exchanges). " thats EXCLUDING EXCHANGES, the girl i talk to was really rude, i ask to speak with manager and she just said i have him to call u back then hang up, whats up with that? anyone with experience with that?


oooops i think i post in wrong board, please fix...

Not at all! I find them great for customer service. Sounds like it was just a mix up and maybe a really busy day?

Just doesn't sound sound like them...You sure you called the right store?....JK

[dawen]

thank you jeff for solving my problem, i really appreciated for all your help, im happy customer