in the end it is your company and you must to what best for your company and i saw what you wish to do for the OP. but the person he spoke to on thephone or email may have had no thoughts of such a thing. sometimes as owners (i have to do this in my business alot) is take a loss for the better good. go the extra mile.. fromm that you will get a better repore than you already have with your product
you seem like a decent guy by the apollogy. and i understand you are defending your brand/reputation. just think of how you yourself would feel.. frustrated..upset.. to the point of giving up.. just a small gesture towards rebuilding ...not saying replace his whole tank..would make your company a hero...im sure the OP will apprecaite the apology and i will leave it at that and let you two deal with ech other and work this out
cheers
jeff
Last edited by lockrookie; 07-27-2012 at 07:59 AM.
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