Okay so just to be clear about what I've done.
I have connected my apex to the modem directly now. I have port forwarded the ports I need. I have checked that the ports forwarding is working, which it is. I can access the Web page and Android app if I'm connected to the local network the apex is on.
The problem of not being able to access the apex Web page or app still occurs when I'm outside of my network, either using wifi of using the data connection on my smartphone or tablet.
I called apex and they tried to help, but ended up none of there suggestion worked. They ended up recommending I switch service providers.
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