Yup Dell's support has gone the way of the dodo bird. Also they tech support is not inthe USA (at least the last time we had to deal with them at the office), you always got cut off as it was a lousy VoIP connection, and the person on the other end could hardly speak english..
needless to say Good luck and be persistent with them
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Setup: 180G DT, 105G Refuge (approx. 300lbs LR, 150lbs Aragonite)
Hardware: Super Reef Octopus SSS-3000, Tunze ATO, Mag 18 return, 3x MP40W, 2X Koralia 4's Wavemaker
Lighting: 5ft Hamilton Belize Sun (2x250W MH, Blue LEDs) Vertex Calcium Reactor 2x Deltec Pellet Reactors
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