The UPS driver who does the route that my office is on is excellent. Both the Purolator and FedEx drivers on the route have messed up with my packages, but the UPS driver never has (even when one wasn't addressed correctly, he was able to figure it out). I no longer purchase anything from the US that will be sent UPS, except in very rare circumstances for items where I'm saving an extraordinary amount of money.
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Shelley
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