Quote:
Originally Posted by Aquattro
Burc, I'm concerned over the number of posts entered into this forum asking about missed shipments, failed deliveries, etc, and they are all deleted without addressing the poster's questions.
The purpose of this forum is to interact with your customers, not delete anything that reflects poorly on your business.
We, the staff, are receiving far too many complaints over this and I would like to ask you to please resond to these posts, even if it's to indicate you are going to PM someone.
To the posters in this forum, please be aware that it is not Canreef staff deleting any posts, this forum is currently managed by Burc himself.
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Had an issue with a less than stellar order about a month and a half ago. There was no response to my emails with regards to what he was going to do to make things right. He claimed that his internet was out and therefore wasn't getting emails. Placed another order to get some more frags plus what he owed from the last order and everything came in much better shape and generally happy with the order. I think the end result is he is too busy, but I do believe he follows through it just takes him longer than most are used to in this day and age of instant communication.
There is no excuse for the deleted posts though. Burc needs to deal with the issues head on and if he can't keep up with the orders, hire some help!