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Forum: Reef

07-03-2013, 06:46 PM

Replies: 44

Royal exclusiv will not warranty their products in Canada

Views: 6,930

Posted By Jeremy B.

Figured it out, the customer service associate...

Figured it out, the customer service associate you spoke to originally thought you were asking for a larger BK skimmer to dropship, which would ship on a pallet via air freight from Germany and cost...

Forum: Reef

07-03-2013, 06:41 PM

Replies: 44

Royal exclusiv will not warranty their products in Canada

Views: 6,930

Posted By Jeremy B.

Ok, my apologies then. I will ask around here...

Ok, my apologies then. I will ask around here and find out who you received this info from, but it certainly is not true. Again, sorry the misinformation that you received from us.

Forum: Reef

07-03-2013, 06:00 PM

Replies: 44

Royal exclusiv will not warranty their products in Canada

Views: 6,930

Posted By Jeremy B.

This is not true, at no point in time did I tell...

This is not true, at no point in time did I tell you that the impeller would be $400 to ship and that we can only order in pallet quantity. I was trying to help you with warranty, however I needed...

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