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Cal_stir
04-08-2013, 12:39 AM
Has anyone had to send send an apex controller back, mine is dead and I am wondering what the process is.

mameroo2000
04-08-2013, 01:16 AM
I take about 2 weeks after you send it back to receive new replacment.
Just call costumer serves and they will tell all info you need

reefgirl189
04-08-2013, 01:19 AM
I have. I just went through the vendor I bought it from. Still waiting for some parts to come back.

Cal_stir
04-08-2013, 01:26 AM
I take about 2 weeks after you send it back to receive new replacment.
Just call costumer serves and they will tell all info you need
Did you send it back to apex or the vendor?

mameroo2000
04-08-2013, 01:32 AM
Did you send it back to apex or the vendor?

To neptune in usa

mameroo2000
04-08-2013, 01:38 AM
After you call thy will give you code nomber and thy pay for you the shipping
Bot you need to email or fax the prof of porches
Just call neptune CS and thy will let you know what you have to do

Cal_stir
04-08-2013, 01:39 AM
Thanks for the info

mameroo2000
04-08-2013, 02:25 AM
N/P

Phil
04-08-2013, 04:32 AM
Sent mine back and ended up having to pay ups 30 odd bucks for brokerage fees. I'd make sure they'll mail it back USPS. It's hit or miss some get hit while others don't. If u have a problem in the first 90 days the place we're u got it is sopose to handle it after 90 u have to ship it to California on your own dime.u pay the shipping there and they pay the shipping back

mameroo2000
04-08-2013, 04:41 AM
When I send my apex to neptune I didn't have to pay shipping, they pay the shipping for me and I didn't pay any duty .
But if you can take the apex back from where you bought to get replacment it the best and fast way to go and you don't have 50/50 chance of pay duty to the Govermant