Fragalot!

[Borderjumper]

And since we're having brownies tomorrow I'm praying tonight..

http://i6.photobucket.com/albums/y240/Carrida/00577527.jpg

[Aquattro]

And since we're having brownies tomorrow I'm praying tonight..



you're lucky she isn't making them tonight :razz:

[Borderjumper]

you're lucky she isn't making them tonight :razz:

Don't you have to go run around the block or lake or something ?

[Aquattro]

Don't you have to go run around the block or lake or something ?

no, I'm injured. Christy is out for her third run today, making up for the lack of mine.

[Borderjumper]

She's a good woman.. She's got your back..

[Nano]

no, I'm injured. Christy is out for her third run today, making up for the lack of mine.

ask her if she can make a fourth for me.. i need to shed some Christmas off :lol:

[Aquattro]

She's a good woman.. She's got your back..

She is. But she's running too much. Took her group out this morning, ran a 5k race at dinner, now is out for another training run with her other group. Crazy!

[Borderjumper]

[QUOTE=Aquattro;705105]She is. But she's running too much. Took her group out this morning, ran a 5k race at dinner, now is out for another training run with her other group. Crazy![

Dang.. Yeah have her do a mile for me..I don't run I roll:mrgreen:

[Aquattro]

Dang.. Yeah have her do a mile for me..I don't run I roll:mrgreen:

you could enroll in her clinic..:razz:

[Borderjumper]

[QUOTE=Aquattro;705108]you could enroll in her clinic..:razz:[

yeah and right after make an an appointment for a voluntary root canal

[Aquattro]

yeah and right after make an an appointment for a voluntary root canal

tsk tsk. How about pushups? I'm stuck at home trying to break pushup records. Good way to get in shape hehe

[Borderjumper]

tsk tsk. How about pushups? I'm stuck at home trying to break pushup records. Good way to get in shape hehe
Pushups? As in laying on your belly and tring to get your boobs off the floor?? I teeter totter:mrgreen:

[Aquattro]

Pushups? As in laying on your belly and tring to get your boobs off the floor?? I teeter totter:mrgreen:

lol!!

[AquaticFinatic]

Wow this is my biggest thread yet before I changed my screen name. Thanks guys! :mrgreen:

[Aquattro]

Wow this is my biggest thread yet before I changed my screen name. Thanks guys! :mrgreen:

We like to help out!

[Finisher604]

Hey Ive been running a company for 10 years but making the same mistake over and over is not from being under staffed. Learning is one thing but customer service is king as is consistency break or no break I support the moderators of this forum and the ones with way more time invested I then me.
Have you ever had a bad experience at a restaurant how did you handle it? Ever go back? It's pure business sense you either have it or don't. Making mistakes over and over is just not acceptable IMO

serious question tho brad and christie... if you are tired of seeing ppl ask about him and debates and so on... why not run a quick 3 day or one week poll and see statistically speaking how many ppl have had good and or bad experiences... and of whichwhen did they order within last 6 months... 6 months to a year... 1-2yrs...3+yrs ago... sometimes it takes seeing real stats like this for some of us to realize that we were one of only a few that got the **** end of the stick or maybe it will show burc that, oh **** I need to step it up even more... and who knows... maybe can reef end up getting some more $ by gaining another sponsor again if he truly has turned it around... after all... if you were completely overwhelmed running a one (wo)man show and made some pretty big mistakes and had everyone ****ed at you, what would you do? most likely close up and avoid everything until things calmed down or run away panicing.... it's human nature when we are over whelmed... maybe burc has making up to do with some of you... but seriously... coming from a 28 yr old business owner who opened a plumbing company at the age of 25... I know what it's like to be in the shoes of 20 roles in your own company and it is hard!!!! I have since won awards for customer service values and run one of the most reputable plumbing companies in the lower mainland... it takes time to learn and many mistakes will be made along the way... but without making those mistakes how else do we learn?

[subman]

Hey Ive been running a company for 10 years but making the same mistake over and over is not from being under staffed. Learning is one thing but customer service is king as is consistency break or no break I support the moderators of this forum and the ones with way more time invested I then me.
Have you ever had a bad experience at a restaurant how did you handle it? Ever go back? It's pure business sense you either have it or don't. Making mistakes over and over is just not acceptable IMO

You would like to think customer service is king but sadly price has become king, just walk into your local Walmart. Terrible service and yet people lined up 20 deep at the till so they can save a couple bucks. I've seen it only get worse since the economic hiccup. I personally would rather pay for service but unfortunately I believe I'm in the minority now.

As for Burc my experience was fine not great and not bad.

[Finisher604]

Subman, I totally agree about Walmart but this hobby is a specialty major $$ is spent on living things. I chuck everyone's experiences with this supplier as how he truly is. Maybe his cash flow just sucks at some people's movement in time ad better to make the sale and have one ****ed
Of person and hope for the best next time it just gets easier for the supplier as time goes on.

[The Grizz]

Well I must say that I have had a good experience with customer service from Fragalot just recently. I did a group order for a few of us here in Red Deer, everyone was happy with what they received, my order was a little messed up but today I received 9 more frags of Zoas & acans that where really really nice.

On a personal note in regards to CanReef. I think of this site as a great place to gain knowledge of the hobby, meet some good people and find the things we all like to have in our tanks. Wether it's a paid vendor or not I PERSONALLY think that we should be able to discuss the service form them. All the mods have a hard job to police all the threads and I take my hat off to them for the great job they do but with discussion comes conflict & it sometimes gets really rediculas with some of the things that get posted. I will be the first to admit that I sometimes have a very strong opinion & if you know me personally you know I don't sugar coat my words, I say it like it is & if you don't like it to damn bad but on here I try to keep that in check, pass on info that I have learned to other new to the hobby. I will also say that there are some people here that really should stay quite for the simple fact that they are rude & sometime really misinformed but still think there right no matter what.

Just my 2 cents worth & that is it.

[Nano]

Well said Greg.

[jjntm]

Well I must say that I have had a good experience with customer service from Fragalot just recently. I did a group order for a few of us here in Red Deer, everyone was happy with what they received, my order was a little messed up but today I received 9 more frags of Zoas & acans that where really really nice.

On a personal note in regards to CanReef. I think of this site as a great place to gain knowledge of the hobby, meet some good people and find the things we all like to have in our tanks. Wether it's a paid vendor or not I PERSONALLY think that we should be able to discuss the service form them. All the mods have a hard job to police all the threads and I take my hat off to them for the great job they do but with discussion comes conflict & it sometimes gets really rediculas with some of the things that get posted. I will be the first to admit that I sometimes have a very strong opinion & if you know me personally you know I don't sugar coat my words, I say it like it is & if you don't like it to damn bad but on here I try to keep that in check, pass on info that I have learned to other new to the hobby. I will also say that there are some people here that really should stay quite for the simple fact that they are rude & sometime really misinformed but still think there right no matter what.

Just my 2 cents worth & that is it.


+1... I wasn't a member of canreef when things were going sideways with fragalot I guess... but I can honestly say EVERY dealing I have had with Burc have all been very pleasant. He has always responded promptly, been very easy to deal with, replaced any doa's/missing items without hassle and never charged for shipping. I am curious to hear what exactly happened with your experiences brad and shelley? did burc not resend out proper corals or issue a refund?

[reefwars]

Here is my opinion, not related to the board. As hobbyists, we need to band together and consolidate experiences. When someone spends a lot of energy robbing people in the hobby, for and extended period of time, as hobbyists I think we should forever boycott that business. He ripped off friends and members here for a long time before he was removed. He did it on other boards. Now, suddenly, when we can save a buck or two, we forget all that bad stuff and send him bags of money, always hoping that the frags we ordered actually show up. I don't forget. I remember the people asking for help trying to recover anything they could from him. I remember the guys needed evidence for their lawyers. I remember the management nightmare we, as a board, had to endure. We stuck up for him, made excuses like maybe he has personal stuff going on, etc. But no action came at all. None. All the people that lost out, lost out for good. They don't forget.
I would like to believe that we, as hobbyists, remember on their behalf, and say no, we're not going to reward that type of vendor to save a buck. We should defend our friends and co-members, and not deal with this company.
But most don't care, they save a bunch of money on little pieces of coral bits. To hell with our friends and members that got robbed, because I can save money and get something for me.
Sorry, not me. I remember, and that company is not welcome here. If it were up to me, any mention of it would be removed. But we allow the group buys, because you're going to do it anyway, so if it receives some publicity, then we live with that in hopes that should it return to the past, we know right away.
We aren't running polls, we aren't voting on stuff. We are allowing group buys, and once in a while "advertising" threads slip through the cracks. but if we see the trend in "Yay vendor", we will take action and remove them.

That's my thoughts on it..


+1




See ya in a week...


i go for a few hours and all the good stuff happens.....** cough cough*** ***saltwaterseahorses** ** cough cough***



http://t3.gstatic.com/images?q=tbn:ANd9GcQ7zkq58XW_zv-wEUNFSeeyAD_sY3pENGnU2Uh5SWVR2NGWsrJ5Fw

[fishytime]

+1... I wasn't a member of canreef when things were going sideways with fragalot I guess... but I can honestly say EVERY dealing I have had with Burc have all been very pleasant. He has always responded promptly, been very easy to deal with, replaced any doa's/missing items without hassle and never charged for shipping. I am curious to hear what exactly happened with your experiences brad and shelley? did burc not resend out proper corals or issue a refund?

problem was, it wasnt just a handful of people that had problems.....it was probably dozens of people over a few years.....

[jorjef]

problem was, it wasnt just a handful of people that had problems.....it was probably dozens of people over a few years.....

And this is where I have to throw up my arms, shake my head and yell at the screen "then who's fault was it" (not at you Fishy just the situation)

No one had a gun to their head and was made to order from him, everyone was likely seeing the bad reviews and must have thought "won't happen to me" and for this to be happening for years makes my eyes just glaze over in wonderment when I hear complaints. So where does someone lay the blame, I would say 75% to the person ordering. Every vendor has DOA'S but when Burc does it's a heinous crime. Everyone I'm sure has had a vendor or LFS say "oh well sorry" with no compensation. In my opinion to ask Canreef to fight on your behalf or to punish him is wrong. I don't know what the code of conduct is for vendors on this site but I'm pretty sure it doesn't say the vendor has to conduct their business with canreefs code of customer morals and values, I could be wrong. I hear that this site if more open to free speach and has a family feel to it but that leads to more of a personal opinion form of policing because of freindships, and that is a slippery slope.

I could go on but I haven't had any coffee yet and I'm starting to loose focus, as a matter of fact I can't remember why I even started this post..lol oh well, it took me long enough to type this so I might as well "submit reply"

[fishoholic]

And this is where I have to throw up my arms, shake my head and yell at the screen "then who's fault was it" (not at you Fishy just the situation)

No one had a gun to their head and was made to order from him, everyone was likely seeing the bad reviews and must have thought "won't happen to me" and for this to be happening for years makes my eyes just glaze over in wonderment when I hear complaints. So where does someone lay the blame, I would say 75% to the person ordering. Every vendor has DOA'S but when Burc does it's a heinous crime. Everyone I'm sure has had a vendor or LFS say "oh well sorry" with no compensation. In my opinion to ask Canreef to fight on your behalf or to punish him is wrong. I don't know what the code of conduct is for vendors on this site but I'm pretty sure it doesn't say the vendor has to conduct their business with canreefs code of customer morals and values, I could be wrong. I hear that this site if more open to free speach and has a family feel to it but that leads to more of a personal opinion form of policing because of freindships, and that is a slippery slope.

I could go on but I haven't had any coffee yet and I'm starting to loose focus, as a matter of fact I can't remember why I even started this post..lol oh well, it took me long enough to type this so I might as well "submit reply"

The problem back then was that he was the guy who wouldn't send what you ordered and then refused to refund you or replace frags for you when you did not get what you originally paid for. Then if you came on here to post a complaint about it, it quickly got deleted since he was a paying sponsor. So numerous people were getting ripped off for years because no one was aware of what was really going on.

After awhile people started pm'ing each other, so then word of how much he would consistently mess things up and rip people off started to get out. But it was all behind the scenes, new members had no idea and would fall victim to his cheep prices. Wasn't until enough fed up members banded together and constantly harassed the mod's, and people started lawsuits against him that he finally was removed as a vendor and the truth came out for all to be aware of.

Even now that the truth is out there I still hear people saying "I had a good experience.....he messed up my order" all in the same breath. How is someone who constantly messes up orders a "good experience"???????? Sure it's nice that at the moment he sends replacements, but most of the replacements aren't what you ordered in the first place! If I pay someone for XYZ coral I want XYZ not XTR.

[jorjef]

Touche.... Still waiting for my coffee to kick in.

[chris121277]

I wasn't going to comment on this thread....but I decided I had add my 2 cents

I had no idea about this vendor when I ordered from him, I just happened to come across a group order thread that some people over from the island were putting together....So I went over to his site to check. So..ya allowing these threads is giving him advertising....and unsuspecting members are still going to him because of these.

I'm not going to get into all the details but I'll just say that after 2 attempts at my friends and I's order nothing was right, alive or refunded. In my opinion...if you burn me once I'll never use you again.....even if they were grade A frags for a buck each.

But hey.....if you all feel like playing Burks Lotto....give er

(just my 2 cents on the topic)

[arash53]

Hey Guys,

I ordered some premium quality Aussie Acans from fargalot received it in two days , all in good shape ,and I am 100% satisfied, still I could not bevile I bought these high quality Aussie Acans for about 10$-20$ fargs all the frags had at least 4 complete heads. here in vancouver with 10$ you cant buy common mushrooms or common zoas !

[Delphinus]

Is Fragalot making any request to post positive feedback after orders? I ask out of curiosity, for example wickedfrags.ca would always request that positive feedback be posted. Is fragalot asking anyone for posted feedback?

[Flash]

No he is not. And wouldn't.

[Delphinus]

Why wouldn't he?

For that matter why are you speaking for him? Let him come here and speak for himself.

[arash53]

I think anyone does great job and satisfy its customers deserves positive feedback.

[FitoPharmer]

And this is where I have to throw up my arms, shake my head and yell at the screen "then who's fault was it" (not at you Fishy just the situation)

No one had a gun to their head and was made to order from him, everyone was likely seeing the bad reviews and must have thought "won't happen to me" and for this to be happening for years makes my eyes just glaze over in wonderment when I hear complaints. So where does someone lay the blame, I would say 75% to the person ordering. Every vendor has DOA'S but when Burc does it's a heinous crime. Everyone I'm sure has had a vendor or LFS say "oh well sorry" with no compensation. In my opinion to ask Canreef to fight on your behalf or to punish him is wrong. I don't know what the code of conduct is for vendors on this site but I'm pretty sure it doesn't say the vendor has to conduct their business with canreefs code of customer morals and values, I could be wrong. I hear that this site if more open to free speach and has a family feel to it but that leads to more of a personal opinion form of policing because of freindships, and that is a slippery slope.

I could go on but I haven't had any coffee yet and I'm starting to loose focus, as a matter of fact I can't remember why I even started this post..lol oh well, it took me long enough to type this so I might as well "submit reply"

I think there are two different point to this thread.

Is there anything wrong in people posting their great experiences with fragalot, IMO no unless it comes down to the staff wanting it removed. Since this is a private board, there is nothing you can do about that other then go to another or start your own fish forum.

The second point comes back to Brads comment about industry boycott, which I totally agree with. If someone screws many people in our hobby, repeatedly, and still has sponsorship on lesser saltwater forums where he continues the practice of deleting any posts of bad customer experiences likefishoholic said is bad for our hobby and others in the online frag industry.

Is it just me or do people have a kind of bad vendor stockholm syndrome?
If I run a frag company, and I list frags with pictures for you to buy, tell you there is replacement on all DOA's, then once a problem comes up I cut off all communication, delete your comments on my forums, and refuse to honor the agreement on my website. I would be committing what the courts consider FRAUD! Sadly the few hundred dollars you have lost out on is not worth the time and effort for most to take it to court. Thought I am a big proponent of "buyer beware", I feel little blame is left on consumer when the owner used and still uses his advertisers benefits (deleting negative posts in his forum) to hide and distort his real reputation.

And yes I do realize replacing every frag DOA or mixed up is dumb. But I am sure if Bruc offered to replace what was missing/DOA/mixed up on the next order or offer a credit people would not be seriously ****ed off.

[jorjef]

Is Fragalot making any request to post positive feedback after orders? I ask out of curiosity, for example wickedfrags.ca would always request that positive feedback be posted. Is fragalot asking anyone for posted feedback?

Not from me, I haven't bought from him in over two years but a couple of weeks ago when I saw he had WYSIWYG LPS colonies I was all over it. I bought teal hammers and frogspawn, yellow Octos, gold hammers all at very competitive prices. I did have one DOA colony due to a leaky bag, not a hassle getting it dealt with.

[fishoholic]

I think anyone does great job and satisfy its customers deserves positive feedback.

The problem is he only does it for half of his customers half of the time. It's great if you're one of the lucky ones, but it really sucks when you're not.

Kinda like playing Russian roulette but with 4 bullets instead of one, personally I'd hate to be the one who has to bite the bullet (so to speak)

[Delphinus]

I think anyone does great job and satisfy its customers deserves positive feedback.

That sounds quite reasonable to me. I don't have any issue with that.

I am curious however, why endorse now? You've never endorsed anyone prior to this. What's different about this one? I'm just trying to understand.

[jorjef]

Why wouldn't he?

For that matter why are you speaking for him? Let him come here and speak for himself.

I guess I'm speaking about the positive orders I have had recently, which yes I guess is speaking for him. I will always say "you can never move forward if you're always looking at the past".

He's like a hardened criminal just released from jail, even if he has proved he has reformed people will always throw his past in his face...How many other frag shops have come and gone over the years? he must be doing something right.

[jorjef]

I am curious however, why endorse now? You've never endorsed anyone prior to this. What's different about this one? I'm just trying to understand.

No one else gets slammed like he does, not saying it wasn't always warrented. It might be making people want to tell the other side..If people quit slamming him, people would quit defending and all would be quiet.

I know you were asking someone else those two questions just thought 2 more cents wouldn't hurt...

[Delphinus]

From my experience and hindsight he's always offered nice stuff at nice prices. What was his weakness was his inconsistency. 3 out 4 orders would be positive, 1 order would be "well I didn't get what I asked for" or "I had DOA's". Then the replacements would come as DOA and those would get credited and then those would be DOA's and then it started to become evident that basically he was cutting and bagging and shipping all in one go, which would explain the inconsistencies and basically it would come down to luck of the draw for each individual.

The concern I have is this. Each positive review on Canreef acts as an endorsement and promoting a business and the fact remains that no business can use Canreef for promotion unless a sponsorship model is in place. As far I know there has been no request made to start a new sponsorship. Whether Canreef would welcome such a request is another matter but the fact is no communication has been made from fragalot in this regard. So until then we remain neutral. Canreef can be used to coordinate group orders, but the sheer number of threads all of a sudden promoting the business has to be viewed as slightly interesting.

[jorjef]

Maybe there is a large amount of new people in the hobby with little knowledge of his past and have tried him recently and having had a positive experience find it surprising to see negative posts and feel compelled to respond.

[Delphinus]

No one else gets slammed like he does, not saying it wasn't always warrented. It might be making people want to tell the other side..If people quit slamming him, people would quit defending and all would be quiet.

I know you were asking someone else those two questions just thought 2 more cents wouldn't hurt...

That's fine, I don't mind the viewpoint. Thanks for your perspective.

Fragalot has had a hand in defining their own destiny to this point. Canreef gets blamed for the deletion of negative posts from the fragalot forum but in fairness this was fragalot's forum where it happened, sponsors are moderators in their own forums and Canreef staff avoids entering sponsor forums. But the negativity that this practise was generating was reflecting upon the board in general and we had to do something. All requests for communications were ignored, so fresh on the heels of the Hidden Reef fraud issues, we had no choice but to cancel the sponsorship.

So you have to understand where the negativity is coming from. If the business has reformed then I wish them nothing but success but again from a perspective of "Canreef" we are very leery about jumping on the bandwagon of endorsement. We like to see long term stable relationships, not flashes in the pan, so to speak. It would be nice to see what best practises have been employed from the business to ensure that the inconsistency issue has been addressed.

[jjntm]

I guess I'm speaking about the positive orders I have had recently, which yes I guess is speaking for him. I will always say "you can never move forward if you're always looking at the past".

He's like a hardened criminal just released from jail, even if he has proved he has reformed people will always throw his past in his face...How many other frag shops have come and gone over the years? he must be doing something right.

+1... I have to say that if there was a bunch of negative reviews that were being deleted by mods, then who's fault is that? sponsor or not, I think that all reviews should remain!!! whether they are good bad or indifferent! If you would like to "stand up for members" then it would make sense to keep all reviews... this way members can make informed decisions. It just seems weird to me that Burc would basically tell some of you to go eat dirt while he was nothing but kind with me and gave me ZERO hassle with the VERY few mistakes with my order... I HAVE RECEIVED EVERYTHING ASKED FOR!!! and the couple mistakes became freebies...

If he rly does rip everyone off then how is he still in business and have so many of us that have been clearly willing to stand up and say we have been happy with him, for he went that extra mile for us! hell I have had other orders from supposed reputable online stores and even LFS's that I had doa's and unhealthy items received and got the oh well it is what it is and there is nothing we can do about it... hell I have had more issues with sponsors on here then I have had with this "non sponsor" (although the LFS one would be my own damn fault since I was new to the hobby and trusted the employee of the store that the corals and fish were healthy when in deed they were not.)

But I feel that Burc has been very professional and even gone that extra mile to make sure I am happy! so to me that speaks volumes about his character and I will continue to use him.

[Aquattro]

+1... I have to say that if there was a bunch of negative reviews that were being deleted by mods, then who's fault is that?

sponsors have the ability to delete posts in their own forums. We didn't delete them, he did.

[jjntm]

He's like a hardened criminal just released from jail, even if he has proved he has reformed people will always throw his past in his face...How many other frag shops have come and gone over the years? he must be doing something right.

LOL... that is quite the reference...

[Delphinus]

+1... I have to say that if there was a bunch of negative reviews that were being deleted by mods, then who's fault is that? sponsor or not, I think that all reviews should remain!!!

You misunderstand. Burc deleted the negative reviews himself. We did not.

[reefwars]

It just seems weird to me that Burc would basically tell some of you to go eat dirt while he was nothing but kind with me and gave me ZERO hassle with the VERY few mistakes with my order... I HAVE RECEIVED EVERYTHING ASKED FOR!!! and the couple mistakes became freebies...



how many orders have you done with him??? how much value??


i recently had a good experience but ive also had bad, bags of water with zero frags whatsoever.....try arguing that.......that one was a loss....

its hit or miss its that simople yours was good many others arnt and they still arnt, do a search on canreef alone and watch the overwhelming bad reveiws they are there for a reason.....hell google fragalot and see the reviews on other sites its the same everywhere....hit or miss....like i said my last one went 100% good.....they are not all like that ...its like the weather sunny today raining tomorrow:P

[jjntm]

sponsors have the ability to delete posts in their own forums. We didn't delete them, he did.


got ya... maybe it would make sense to take that privilege away from sponsors to delete, for this empowers them to allow events like that to happen... if that right wasn't there in the first place then everyone would have been aware...

maybe when he got the boot so to speak from canreef it became a wake up call? it does seem to me that with the volume of frags that he would be shipping out he seems to be doing pretty good with keeping us all happy these days... has anyone had bad experiences lately? if so was it that corals were browned? missing? what was it? did burc replace the items or offer a credit? did he respond with in 24 hrs? (he responded within an hr for me... but most online businesses offer responses within 24 hrs...)

[jjntm]

how many orders have you done with him??? how much value??


i recently had a good experience but ive also had bad, bags of water with zero frags whatsoever.....try arguing that.......that one was a loss....

its hit or miss its that simople yours was good many others arnt and they still arnt, do a search on canreef alone and watch the overwhelming bad reveiws they are there for a reason.....hell google fragalot and see the reviews on other sites its the same everywhere....hit or miss....like i said my last one went 100% good.....they are not all like that ...its like the weather sunny today raining tomorrow:P

I have placed 2 orders, one is a pre order... 2 have arrived... I have spent probably close to $700 with Burc at this point... review threads are good for not only consumers... but for businesses as well... if burc wasa smart man he would read them all and figure out what it will take to fix things and see where he could change things to avoid issues in the future... like for instance marking what is what on bags and so on... but again, this would increase over head costs and we should expect a slight increase in price... sometimes all it takes is for consumers to speak up and make suggestions and burc can then take into consideration what the biggest issues are and find the best solutions that work to solve the issues... just my 2 cents... nobody is perfect... everytime...

[tim the toolman]

.. has anyone had bad experiences lately? if so was it that corals were browned? missing? what was it? did burc replace the items or offer a credit? did he respond with in 24 hrs? (he responded within an hr for me... but most online businesses offer responses within 24 hrs...)

mine was 2 weeks ago at the most. Single person order of about 500$ and special requested a Saturday delivery. This was a Tuesday. On Friday I heard back from him saying all was well but Saturday wasn't going to happen. No biggie I said. Oh and by the way of the 60 snails you ordered I can only send 20. Also no big deal. Shipment arrived on wednesday (8 days total) several Doas and they were the most expensive pieces. Also there was about 20% substitution which I wasnot informed about. More dead the next day. 16 of 60 snails, no shrimp which was ordered. All this and then i had to ask for a refund of course. So only a fraction of the $ was returned. Another email which was not quite as friendly and the rest of the money was then refunded. No offer to re ship or replace. Not the end of the world all in all but just not the greatest in experiences.

[jjntm]

mine was 2 weeks ago at the most. Single person order of about 500$ and special requested a Saturday delivery. This was a Tuesday. On Friday I heard back from him saying all was well but Saturday wasn't going to happen. No biggie I said. Oh and by the way of the 60 snails you ordered I can only send 20. Also no big deal. Shipment arrived on wednesday (8 days total) several Doas and they were the most expensive pieces. Also there was about 20% substitution which I wasnot informed about. More dead the next day. 16 of 60 snails, no shrimp which was ordered. All this and then i had to ask for a refund of course. So only a fraction of the $ was returned. Another email which was not quite as friendly and the rest of the money was then refunded. No offer to re ship or replace. Not the end of the world all in all but just not the greatest in experiences.


k, so here we go a recent one... now... I understand it would be frustrating to be in your situation... and am sry to hear that u didn't receive all the items u were looking for... when you notified burc, did you take and send pics for proof that items were doa/missing? did he respond in a timely manner? the not so nice email was it from him to you or u to him? did he refund you the money for items not received/doa's?

What do you think he could have done differently to make your experience better and make you happy? these are the kind of posts consumers and businesses can both learn from...

[Borderjumper]

k, so here we go a recent one... now... I understand it would be frustrating to be in your situation... and am sry to hear that u didn't receive all the items u were looking for... when you notified burc, did you take and send pics for proof that items were doa/missing? did he respond in a timely manner? the not so nice email was it from him to you or u to him? did he refund you the money for items not received/doa's?

What do you think he could have done differently to make your experience better and make you happy? these are the kind of posts consumers and businesses can both learn from...


Good Gosh.. Shouldn't Burc be asking these questions? Speaking of Burc.. I'm sure he's lurking reading all these posts.. If he can't come out of hiding and speak for him self.. Why are you bothering?

[reefwars]

+1... I have to say that if there was a bunch of negative reviews that were being deleted by mods, then who's fault is that? sponsor or not, I think that all reviews should remain!!! whether they are good bad or indifferent! If you would like to "stand up for members" then it would make sense to keep all reviews... this way members can make informed decisions. It just seems weird to me that Burc would basically tell some of you to go eat dirt while he was nothing but kind with me and gave me ZERO hassle with the VERY few mistakes with my order... I HAVE RECEIVED EVERYTHING ASKED FOR!!! and the couple mistakes became freebies...

If he rly does rip everyone off then how is he still in business and have so many of us that have been clearly willing to stand up and say we have been happy with him, for he went that extra mile for us! hell I have had other orders from supposed reputable online stores and even LFS's that I had doa's and unhealthy items received and got the oh well it is what it is and there is nothing we can do about it... hell I have had more issues with sponsors on here then I have had with this "non sponsor" (although the LFS one would be my own damn fault since I was new to the hobby and trusted the employee of the store that the corals and fish were healthy when in deed they were not.)

But I feel that Burc has been very professional and even gone that extra mile to make sure I am happy! so to me that speaks volumes about his character and I will continue to use him.



i dont know if i ordered a german sheppard and got a poodle id be upset bottom line , when its 10$ who really cares but when its hundreds the loss is harder to swallow especially considering certain things dont belong in certain tanks and some people go for a certain look and arnt happy with random substitutes.


my also recent order had substitutes i was not upset about them but substitutes none the less that i would never have bought in any lfs or locally because i already have them or they are ugly and not what i wanted:P

[Aquattro]

Burn him, he's a witch!! :razz:

[reefan]

Maybe there is a large amount of new people in the hobby with little knowledge of his past and have tried him recently and having had a positive experience find it surprising to see negative posts and feel compelled to respond.

With him it has always been buyer BEWARE! One thing he generally did was short ship and have a large number of DOA's. Then he would say I'll replace that or make it up on your next order. And so the cycle starts with seldom getting what you wanted on each order but with promises to fix the next time. So people kept ordering and getting sucked in until after 5-6 times many people said enough is enough and wrote off the losses because it's just too much hassle.
I still say if you use this forum you should support the vendors who sponsor here and quit being so cheap trying to save a couple of bucks with a non-sponsor who has a terrible track record. If he was so confident in his product he would offer free replacement shipping like one of the sponsors here does.
I have shopped around with many vendors and have found you generally get what you pay for.

[tim the toolman]

k, so here we go a recent one... now... I understand it would be frustrating to be in your situation... and am sry to hear that u didn't receive all the items u were looking for... when you notified burc, did you take and send pics for proof that items were doa/missing? did he respond in a timely manner? the not so nice email was it from him to you or u to him? did he refund you the money for items not received/doa's?

What do you think he could have done differently to make your experience better and make you happy? these are the kind of posts consumers and businesses can both learn from...

Again I'm not trying to flog a dead horse here. If a few dollars is gonna kill ya your probably in the wrong hobby. But like someone else said it's the principle of the thing you pay for what you pay for and that's what you should get. My $ was refunded after a couple of emails. The not so nice email was from me and I wasn't mean or aggressive just basically let him know that by not holding up his end of the bargain he has lived up to his reputation. I will stay local from now on because then you see what you get and get what u paid for.
This whole fragalot thing seems like a dog chasing his tail. It's not really getting us anywhere lol.
And yes Brad he may be a witch:razz:

[jorjef]

With him it has always been buyer BEWARE! One thing he generally did was short ship and have a large number of DOA's. Then he would say I'll replace that or make it up on your next order. And so the cycle starts with seldom getting what you wanted on each order but with promises to fix the next time. So people kept ordering and getting sucked in until after 5-6 times many people said enough is enough and wrote off the losses because it's just too much hassle.
I still say if you use this forum you should support the vendors who sponsor here and quit being so cheap trying to save a couple of bucks with a non-sponsor who has a terrible track record. If he was so confident in his product he would offer free replacement shipping like one of the sponsors here does.
I have shopped around with many vendors and have found you generally get what you pay for.

I agree it's buyer beware.....with every supplier. For the people that after the second or third failed attempt to get things straightened out I say this "Doing the same thing over and over expecting different results" is what some people define as insanity. Ask for a refund. As far as calling me cheap lol well I don't subscribe to 10$ frags or frags of any kind for that matter, I have no patience waiting for them to grow. The reason I bought from him after two years is he has colonies that I wanted and had in stock, again a bit of my instant gratification flaw I have.

I have sent emails request for corals to various sponsors of Canreef and have never been afforded a response..Ask once no answer, I won't ask again. I have had some great results from shops that sponsor this site but I'm certainly not going to restrict myself to them alone and from what I know there is no "rule" saying I have to.

[jjntm]

lol...cheap... I'm pretty sure ppl who know me on here can tell you that is not true... a lot of my corals came from paul at oceanic... who is also a pleasure to deal with and seems to know his ****... I buy from ppl who treat me right, not the cheapest place... I was simply stating clearly the price is what made us all take the risk and buy from the "f" word... I for one have no complaints... all corals I received are beautiful corals...

As for being cheap, considering I probably have close to 10k invested in this hobby, I don't believe that to be the case...

[Seth81]

Here is my opinion, not related to the board. As hobbyists, we need to band together and consolidate experiences. When someone spends a lot of energy robbing people in the hobby, for and extended period of time, as hobbyists I think we should forever boycott that business. He ripped off friends and members here for a long time before he was removed. He did it on other boards. Now, suddenly, when we can save a buck or two, we forget all that bad stuff and send him bags of money, always hoping that the frags we ordered actually show up. I don't forget. I remember the people asking for help trying to recover anything they could from him. I remember the guys needed evidence for their lawyers. I remember the management nightmare we, as a board, had to endure. We stuck up for him, made excuses like maybe he has personal stuff going on, etc. But no action came at all. None. All the people that lost out, lost out for good. They don't forget.
I would like to believe that we, as hobbyists, remember on their behalf, and say no, we're not going to reward that type of vendor to save a buck. We should defend our friends and co-members, and not deal with this company.
But most don't care, they save a bunch of money on little pieces of coral bits. To hell with our friends and members that got robbed, because I can save money and get something for me.
Sorry, not me. I remember, and that company is not welcome here. If it were up to me, any mention of it would be removed. But we allow the group buys, because you're going to do it anyway, so if it receives some publicity, then we live with that in hopes that should it return to the past, we know right away.
We aren't running polls, we aren't voting on stuff. We are allowing group buys, and once in a while "advertising" threads slip through the cracks. but if we see the trend in "Yay vendor", we will take action and remove them.

That's my thoughts on it..

Wow wish I saw this before placing a $300 order

[Cal_stir]

Burn him, he's a witch!! :razz:

:pop2:

[Seth81]

Placed order 5 days ago, sent 3 emails...no responce. Can anyone PM me this guys phone number?

[jorjef]

From my experience he doesn't ship on the weekends or answer emails or texts, Everyone needs a couple days off...lol. I would expect it to ship today or tomorrow.

[Seth81]

From my experience he doesn't ship on the weekends or answer emails or texts, Everyone needs a couple days off...lol. I would expect it to ship today or tomorrow.


I understand that but I did email him last Wed.... Communication is very important in any buisness. Anyways I got a hold of him on the phone, he was amicable, and said my shipment would be sent out on Wed. Keeping fingers crossed!

[howdy20012002]

I am amazed at how many people acted surprised at the lack of communication and problems with this vendor.
it is very well documented what to expect.....It is sometimes more surprising if shipments with Burke do go well.
clearly, the spots that were shown a few years ago are still showing.....
as stated many, many, times - BUYER BEWARE with Fragalot.
apparently though, as long as you can accept total lack of communication, sometimes multiple changes to your order which you will figure out after the fact and don't forget the fact you will probably never get the shipment on the date expected, then yes...those $10 frags are worth it.

[jorjef]

If people have the patience to build a rapport with him he is very easy to deal with...I pick up my shipments at Fedex so it doesn't really matter what day he ships..... One thing I don't have patience for is waiting all day(or taking a day off) for a courier to show up.

[reefwars]

If people have the patience to build a rapport with him he is very easy to deal with...I pick up my shipments at Fedex so it doesn't really matter what day he ships..... One thing I don't have patience for is waiting all day(or taking a day off) for a courier to show up.



yup, give the man time to communicate and hes generally good to deal with. ive had both bad and good experiences....ive had both good and bad at all the lfs here in town too....so???

fragalot is a very busy company, sometimes he gets back to you the same day sometimes it takes longer.

any one at all show me one single place where you can get $10 frags of anything even remotely close to what he has in the country????

fact is theres very few , so he gets alot of orders. i myself know what its like to have to bag 150 frags overnight..... your up at 2 am and bagging stuff to go out the door for 7am ....very stressfull and you always worry if you messed things up.


burc usually has no problems with replacing anything dead or misplaced(provided your respectful)

burc rarely bags the bags himself so thats prob another issue, plus most people order off the website which like any other online dealer is usually out of date:P

[reefwars]

I understand that but I did email him last Wed.... Communication is very important in any buisness. Anyways I got a hold of him on the phone, he was amicable, and said my shipment would be sent out on Wed. Keeping fingers crossed!



i bet the phone call would have gotten him or an emplyee right away, alot of people leave it up to emails when a phone call is much faster and has a better chance of getting the info needed......ah i remember the days of no emails.....you actually had to call to order things lol :)
gl friend:)

[reefermadness]

i bet the phone call would have gotten him or an emplyee right away, alot of people leave it up to emails when a phone call is much faster and has a better chance of getting the info needed......ah i remember the days of no emails.....you actually had to call to order things lol :)
gl friend:)fragalot is really just one guy...not a lfs with employees.

[DAVE]

There are lots of places that have better quality frags and prices then Burc. His stock is old and the quality pieces are always more then $10, not to mention frags are cut and sent out without the proper time to heal

Why do you have to settle for good and bad results? I don't. I realize that even the best of stores don't please everyone, but when its a 50/50 gamble, that should speak for itself.

[reefwars]

There are lots of places that have better quality and prices the Burc.

Why do you have to settle for good and bad results? I don't.


im all ears , like where???

[reefwars]

fragalot is really just one guy...not a lfs with employees.



when ive called burc in the past ive gotten diferent people so i assume there are more than one person at times??

[reefwars]

i could be wrong though as ive never been there in person , maye it is just him:redface:

[DAVE]

im all ears , like where???

Coral Master has some nice stuff, pricey, but wayyyyy better quality.

There are a few others around the GTA as well, but they are not CanReef Sponsors.

[Coasting]

when ive called burc in the past ive gotten diferent people so i assume there are more than one person at times??

Burc has mentioned he has 4 employees that pack the orders for him and deal with other stuff.

I'm happy with all my fragalot frags.

[Aquattro]

Coral Master has some nice stuff, pricey, but wayyyyy better quality.



I've just been advised that Coral Master is no longer with us....

[DAVE]

Burc has mentioned he has 4 employees that pack the orders for him and deal with other stuff.

I'm happy with all my fragalot frags.

I have been to his place numerous times and all I have ever seen is Burc. He has a small operation with not many tanks.

Maybe he gets some friends and family to help bag large orders (or highers the kid down the road), but there is no way he has full time employees.

[DAVE]

I've just been advised that Coral Master is no longer with us....


Whoops, I take back my post. ;)

[DAVE]

Burc has mentioned he has 4 employees that pack the orders for him and deal with other stuff.

I'm happy with all my fragalot frags.


Burc says lots of things...

[Coralgurl]

I've just been advised that Coral Master is no longer with us....

For real???? Greg always has nice stuff, is awesome to deal with, and more than generous with his frags! I hope Coral Master is still a sponsor here!!

[reefwars]

I have been to his place numerous times and all I have ever seen is Burc. He has a small operation with not many tanks.

Maybe he gets some friends and family to help bag large orders (or highers the kid down the road), but there is no way he has full time employees.


ah ok that could make sense, i know when i called last i got the feeling like it could have been a son or something lol


coral master is def a great guy to deal with hes on top of my list for sure but does only sps if he went into zoos and other lps more often i think he could be th best in the country, over all theres not a lot of online business to choose from.

even the stores here in calgary do not offer $10/frags , if they do its common stuff or bland so its priced low to sell.


like i said im not the biggest fan of burke in the world but ive gotten better service now then i did years ago. ill admit business is not burcs strongpoint ...but then again most lfs owners are hobbysts and not salesman:)

[Aquattro]

For real???? Greg always has nice stuff, is awesome to deal with, and more than generous with his frags! I hope Coral Master is still a sponsor here!!

According to the boss, he's just cancelled.

[reefwars]

For real???? Greg always has nice stuff, is awesome to deal with, and more than generous with his frags! I hope Coral Master is still a sponsor here!!



greg will always be around, sponsors will always come and go , fact is coral master is growing and doing very well ,over the years he has made a great clientele and name for himself, these clients now keep greg very busy:).

[DAVE]

ah ok that could make sense, i know when i called last i got the feeling like it could have been a son or something lol


coral master is def a great guy to deal with hes on top of my list for sure but does only sps if he went into zoos and other lps more often i think he could be th best in the country, over all theres not a lot of online business to choose from.

even the stores here in calgary do not offer $10/frags , if they do its common stuff or bland so its priced low to sell.


like i said im not the biggest fan of burke in the world but ive gotten better service now then i did years ago. ill admit business is not burcs strongpoint ...but then again most lfs owners are hobbysts and not salesman:)


I hear ya there. There is not a lot of places that have Zoas and other LPS. I think this void in the market will be filled very soon. I have noticed a number of small farmers in the GTA that have been picking up the slack for these types of Coral.

Dave

[Coralgurl]

According to the boss, he's just cancelled.

Well then...I hope he sticks around as a reefer....but that's for another thread...

[reefwars]

I hear ya there. There is not a lot of places that have Zoas and other LPS. I think this void in the market will be filled very soon. I have noticed a number of small farmers in the GTA that have been picking up the slack for these types of Coral.

Dave


ive been trying my best to do the same for the folks here in calgary but the small amount of frags i make doesnt cut it and i get cleaned out reguarily, i talk to the lfs here in the city about making smaller frags....none are interested , im hoping that will change soon:(

[DAVE]

ive been trying my best to do the same for the folks here in calgary but the small amount of frags i make doesnt cut it and i get cleaned out reguarily, i talk to the lfs here in the city about making smaller frags....none are interested , im hoping that will change soon:(

Too bad for them and there customers. I honestly think that mentality will start to change in the next few years.

ON the plus side you are able to make back some money and purchase more beautiful corals :)

[reefwars]

Too bad for them and there customers. I honestly think that mentality will start to change in the next few years.

ON the plus side you are able to make back some money and purchase more beautiful corals :)


it will for sure, summer is also the downside.... alot of these business do freswater and koi so summer they kinda forget about saltys:P



your right ,absolutely it does, i do get the priviledge of ordering with the lfs too , so even if they dont order the things i need or want i order them myself through them, even then from the wholesalers/divers i still dont get what i ordered lol

from my understanding they are usually happy to let anyone order as the more they order reguarily the better choices they will get come next order.....seems all the larger stores have first choice for corals that come into the country as they can afford to bring in on average 100+ corals:(


when it comes to zoos most lfs tell me its too hit or miss on what they order so unless they get too see pics( not everyone sends them pics) they are afraid of getting stuck with bland common colors. zoos aare hard to identify by name and the names and flaavors change too often.

i imagine its close to the same for sps as well right??

[DAVE]

it will for sure, summer is also the downside.... alot of these business do freswater and koi so summer they kinda forget about saltys:P



your right ,absolutely it does, i do get the priviledge of ordering with the lfs too , so even if they dont order the things i need or want i order them myself through them, even then from the wholesalers/divers i still dont get what i ordered lol

from my understanding they are usually happy to let anyone order as the more they order reguarily the better choices they will get come next order.....seems all the larger stores have first choice for corals that come into the country as they can afford to bring in on average 100+ corals:(


when it comes to zoos most lfs tell me its too hit or miss on what they order so unless they get too see pics( not everyone sends them pics) they are afraid of getting stuck with bland common colors. zoos aare hard to identify by name and the names and flaavors change too often.

i imagine its close to the same for sps as well right??

Yup, for the most part. Even with SPS it's very tough to know exactly what you are going to get from the supplier. I do however think it is a little easier with SPS since you can order the exact species and colour (although, the colours are not always what they seem, by the time you get them)...shipping stresses, lighting issues, time spent at the packing facilities...etc.

Name brand SPS corals are not going to be purchased overseas from the supplier..... for the most part. BUT, it can happen and it does happen once in a while (from my experience). Most stores I have talked with also request lots of photos from the suppliers, but as you said they don't always get them. Another issue I have noticed (similar to what you touched on with Zoos) is that stores normally have to bring in X amount of coral in order to get X amount of AAA grade coral. This ratio can be lowered if the stores increase there quantity or the frequency in which they order.

at least in my experience....

Dave

[fishytime]

:deadhorse:

[reefwars]

from the stores point of view in a big city if they dont have something i like im walking out and on to the next store, so in order to keep my business they either half to pony up in advance and take the risk of ordering and hoping i like it or that it sells or allow me to order for myself ,pick out what i like and they get to increase their order size and there fore their "ultra" selection...this is especially true for aussie stuff where the word "ultra" has gone mad:(

getting the store to let you have the ultra selection is a different story lol especially when you get to see the prices.....lots of markup on high end selection....people get greedy when they see this......makes for a stupid market:(


zoos then have no real ids , their of the same class and no really species ids so on the order sheet it likely says:

xl-polyps red/green
med-polyps blue




that could basically mean anything , now adays pics are more common so the nicer stuff gets ordered a bit more then it did years ago but still goes out to the larger retailers.

at least off the ultra selection the colors are better guessed , so safe to say any red/black combos of ultra are going to be decent:)


there is actually a decent demand for saltwater say here in calgary i can guarantee it, the problem is the lfs arent interested in a change of business.

[Seth81]

For the sake of completness I'll give people this update about my order.

I ordered 21 different frags. Of those frags 4 where missing, I suspect at least 2 items were substituted, one for sure. Another item was suppose to have 10 - 12 polyps it had 4. One of the Acro's I bought was pretty damaged, but not from shipping.

I emailed once as soon as I opened the package, called 4 times during differnt times in the week days and left 2 messages.

I will try to get a hold of Burc again this week, other wise I'm calling Visa. Like I did get a few nice pieces, and some items I have never seen here in Calgary... but still dealing with Burc/Fragalot is painful.

I understand that but I did email him last Wed.... Communication is very important in any buisness. Anyways I got a hold of him on the phone, he was amicable, and said my shipment would be sent out on Wed. Keeping fingers crossed!

[mandyplo]

1. I don't quite know if I'm allowed to give a review like this, but I "attempted" to deal with fragalot, Burc failed to respond to my e-mails in a timely manner (took him a week or 2 to reply to an e-mail) So I filed a dispute with paypal, got my money back and cancelled the order. I never did receive any of his products because (imo) if he can't be bothered with customer service, I'm sure his products also reflect on that.

2. I spent my money elsewhere (a fellow reefer here on canreef, not sure if he wants me giving out his store name so I won't unless I receive permission from him) I payed for 8 frags, received 10, The bonus frags were higher quality than the ones I payed for, everything arrived alive, amazing, beautiful, healthy... the list goes on.. Box was packaged beautifully, payed way less for shipping than I would have elsewhere, his customer service was absolutely above and beyond anything I have experienced, and finally, the prices are very comparable to that of fragalot's less expensive prices. NO REGRETS, DON'T SETTLE! That is all.

[cale262]

^^^^ I had the exact same experience, I had to file a pp dispute for a refund.

[jorjef]

I'm putting in another order in the next few days as he has a new order coming in today.....I get some awesome Euphyllia colonies I can't find in Western Canada. I only buy Brains, mini maxi's and euphyllia colonies from Burc which is probably the reason my success rate in good. I have a DOA from last shipment, sent him a pic when I opened the box and zero problems and is being replaced in this order.

And F.Y.I. his colony and brain prices are very hard to resist....

[dreef]

In the day i've had problems with Burc as well...but that's long passed. I get email replies within the hour. He offfers me frags of the nicer stuff that's not even on his website. I have nothing but good to say about him now. Frags are always double sized...he's a good guy.

[Northernseacorals]

In the day i've had problems with Burc as well...but that's long passed. I get email replies within the hour. He offfers me frags of the nicer stuff that's not even on his website. I have nothing but good to say about him now. Frags are always double sized...he's a good guy.

/sarcasm

There, I fixed that for you :mrgreen:

[dreef]

No i'm straight up telling the truth.On my last order he asked if i had any issues with the previous order.I lost a few frags but didn't phone or email,just sucked it up...it was only 30 bucks.He made up for it with big double sized frags of some sweet stuff not listed on his website.

[Seth81]

Well then I guess I must be one of the lucky ones that doesn't get return phone calls or emails.

I cannot recommend Frag Alot due to poor customer service, and orders not being fufilled. I can 100% recommend Greg from Coral master. I was just at his place this weekend and he has some gorgeous corals and great healthy frags, a bit more pricey but much better quality.

No i'm straight up telling the truth.On my last order he asked if i had any issues with the previous order.I lost a few frags but didn't phone or email,just sucked it up...it was only 30 bucks.He made up for it with big double sized frags of some sweet stuff not listed on his website.

[cale262]

[COLOR=black][FONT=Verdana]Well then I guess I must be one of the lucky ones that doesn't get return phone calls or emails.

No, his lack of communication is the rule, not the exception... I guess if you're a new customer, you don't deserve the curtesy of a timely shipment, a simple email update or response to an inquiry. Bad business practice IMHO.

[Seth81]

I was being facetious, I think all reading this thread are fully aware of his rep.


No, his lack of communication is the rule, not the exception... I guess if you're a new customer, you don't deserve the curtesy of a timely shipment, a simple email update or response to an inquiry. Bad business practice IMHO.

[cale262]

I was being facetious, I think all reading this thread are fully aware of his rep.


Meh, My bad experience with Burc is still a sore spot...:wink:

[JmeJReefer]

Burc took my shipping $$$ on a group buy after he said he would credit me! Sent me wrong frags, stopped communication, etc. worst experience ever material!
I would recommend fragbox as march over there is beyond awesome and probably some of the best customer service/products out there today. There I said it!

[jjntm]

Personally I have made quite a few orders with Burc, over 3k worth... and I have had a couple of issues with orders not being correct, or doa's... but everytime he has sent me out a replacement order with extra's in it. I have had one particular order that was extremely frustrating that took a few months as he was out of town, but it was re shipped as soon as he got back with extra's again.... if you look at my tank thread most of my acans came from him and I got sps like Fal wolverine and many other sps/zoa/paly/lps... in my experience basically all doa's have been sps for the most part. Yes there have been frustrating times and I think if you are not a patient person then it is not the place to shop. Since the communication issue's via email he gave me his cell # to text for faster responses and he has been pretty damn prompt in his replies since. I have gotten some pretty damn good deals off of him personally and a Lot of nice corals you can not get here in BC...

[H2o2]

PLease i am talking for myself but i have received 4 orderers from fragalot in the last 3 months and all i can say is great service and if there were any issues like not being shipped on the set day Burc asked me if it was ok to do so as he had things come up and for the frags i received off of him stellar,and I also received an order from frag box again great service and frags but please this was my experience

[mseepman]

I have to say...been part of several orders lately....nothing but positive to say. Large frags and all have been stellar! Just my experience.

[Phil]

I've done lots of orders. Don't really have issues. Always nice stuff. Always get extras. Orders are always large 100+ frags. Sometimes missing one or two or 2-3 doas. Burc makes up for it in next order or offers to send replacements for free. Most people that have issues leave the frags in bags too long. I pick up the orders at 8am and some people don't pick up till late that Night or next day. I have my stuff in water pretty quick. Also too many guys complain about one frag doesn't look 100% like the picture. It's a picture of one frag of 100 there not all the same some have morphs some have different one on the same frag. As for people paying shipping on a group buy that's there own fault for not following directions of the group buy. I order off the website like everyone else and I never paid shipping. And as for the other vendors on here I've orderd from everyone and I've lost hole orders from others places.

[Aquattro]

Guys and gals, please no posting pics advertising non sponsor products. Thx.

[daniella3d]

oppss! :redface: sorry!

[Baker]

Well I just went in on a group buy. First order he sent, there were not many good things to be said. I emailed him and wasnt very nice about it. His customer service sucks. In the end he sent some alright frags but warning the RPE isnt as advertised. The one onsite has a green mouth, not the frag I got(or the resent one after I complained). For that reason alone, I will not be dealing with Burc again. At least if I deal locally I get what I want. If you can, stay away from Fragalot.