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08-30-2014, 02:44 AM
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Junior Member
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Join Date: Aug 2014
Location: North York, ON
Posts: 12
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problem with Tunze Osmolator
Hi JL, I ordered a Tunze Osmolator 3 weeks ago, set it up but its not working as expected. The pump will start when powered on but will stop only after 2-3 seconds. Moving the float sensor up and down wont trigger the pump. Please advice. This is my first order with you.
Here is a video of the problem - https://www.youtube.com/watch?v=_u9gcvfYA-A
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09-26-2014, 07:23 PM
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R.I.P.
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Quote:
Originally Posted by tidal_waters
Yeah, I thought it was just the float at first, but that's apparently not the case. I just put my claim in with Xenia. Kinda p*ssed in my Cheerios kinda morning.
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sounds like my first dc pump lol |
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09-26-2014, 08:14 PM
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Member
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The problem is with the osmolator nano (newer product) not the original osmolator. I had the same issues, gave up and ordered the old one
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10-04-2014, 02:28 AM
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Member
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So it's now been a week and I have not heard a peep back from Xenia. ATO has failed another two times this week.
Jeff, would I be able to go through you with my warranty?
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10-07-2014, 01:32 AM
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Member
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Hello tidal_waters,
Please contact me directly by emailing: sales@jlaquatics.com and I'll see what assistance I can provide to you.
Jeff |
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