acepumping

AGREED !!! 100%, they will bend over backwards for anybody..

jlaquatics

I sent you a PM. Regardless, I'll call tomorrow and work things out with you.

Good evening,

Jeff
J&L Aquatics

kien

Case closed! :-)

The Guy

If Jeff say's he'll work it out with you he will, give him a chance to do it before calling J&L down on here.

SeaHorse_Fanatic

Thank you Jeff for stepping up.

Anthony

gobytron

don;t his parents own the place?

He's the well dressed guy with glasses eyeballing you from the computer screen and usually on the phone dealing with vendors and online customers.
just look for the one employee who is actually busy...that's Jeff.

Accordexi

I'm very pleased to say Jeff did call me today. Even before the store actually opened. We talked about what had happened and how things can change for the better in the future for situations like this. (Someone waiting such a long time for something rare)

And yes everyone was right. Jeff did make it right.
I still don't have the fish because it was gone. But at least he and I came to a conclusion about this matter.

I felt bad for posting this for everyone to see but at the time I was really ticked off. To be able to see the fish. the one I waited for 6 months and not to be able to take him/her home was a bad feeling.

Anyways thank you Jeff.
Looking forward talking with you in person next time I come in.

gobytron

You will never know if you would have received the same treatment had you not made a public complaint.

Chances are, you would have as most people report excellent service from J&L.

Good on you for reposting here to ensure everyone knows that JL came through at the end of the day.

we all know mistakes happen and I think that what all of us really expect is for companies to accept accountability for their mistakes and at least offer to do what is in their power to make it right.

Accordexi

Well knowing Jeff now I would say I would have had that fish without any problem.
He would have made it right. Without the public outcry.

Each case is different and I really like how Jeff handled this one.

Thx again Jeff.

gobytron

I'm sure no one who deals with JL regularly is surprised to hear it.