Canreef Aquatics  

Go Back   Canreef Aquatics > News

Change Themes
Old 03-16-2013, 10:03 PM  
postie36 postie36 is offline
Junior Member
 
Join Date: Jan 2013
Location: Cold lake
Posts: 4
Default Shipping Charges

Just be aware that although my service was top notch when ordering and recieving my product, It's pretty much a fact they overcharge on shipping charges.
I was charged for light bulbs at which they say will split the cost at 50%. As a postmaster when I checked into what the actual cost was, it was twice the amount and i ended up paying not 50% but 100%. Only for them to say it's there computer calculations.

Poor excuse IMO.

 


Extras
New Article
New Reply

JL Aquatics
« Previous | Next »
You Rated this Thread:

Old 03-17-2013, 02:48 PM
lockrookie lockrookie is offline
Member
It is stated in thier shipping that bulbs cost more to ship with insurance and handling. Next time call for exact pricing.

Other than that j&l is my fave online store thier sales are great
Edit
Old 03-17-2013, 06:12 PM
H2o2 H2o2 is offline
Member
Most of they vendors on here are great but bar none J&Ls has been the best
Edit
Old 04-23-2013, 12:24 PM
hfp75 hfp75 is offline
Member
So buying online, s&h fees usually make the great online price not worh while.

Ill order from the states and in the end its cheeper than j&l.

I don't care about anything but my checkout price.
Edit
Old 04-23-2013, 01:51 PM
Myka Myka is offline
Moderator
Anytime I have ordered bulbs I have paid exactly what the online invoicing said. OP, are you saying that the charges weren't seen on the online invoicing?
Edit
Old 04-23-2013, 02:56 PM
windcoast reefs windcoast reefs is offline
Member
Never had a problem, if the charges were higher I'm sure there was a reason. Everytime I ordered bulbs, there were additional charges, but the website clearly states that.
Edit
Old 05-15-2013, 08:51 PM
jlaquatics jlaquatics is offline
Member
Hello Everyone,

I thought it relevant to make a posting about shipping charges and how we handle them. Also, I wanted to say that we appreciate all of the kind words that have been shared within this thread. It's feedback like that which keeps us trying hard to continue supplying quality goods at the best prices - with excellent after sale service & support.

Our shipping policies are clearly stated, here, and we do not deviate from them.

Notes:

- We do not charge for boxes & other packing materials used - period, thus they are not rolled in to the shipping price or added after the order is confirmed etc.

- During check out, the customer confirms the shipping charges and they will not be charged more than that. In the rare case we catch a problem, or the combination of courier preference and number of shipment pieces results in a higher rate, the customer will be contacted to confirm before we ship.

- If anyone finds that a shipping charge appears high during check out, we welcome them to give us a call so we can look in to it for them. You can also simply put a special instruction on the order and we will review it and contact you.

As an online retailer we are very sensitive to the issues surrounding shipping charges and we will continue to be so.

Thank you,

Jeff
J&L Aquatics Ltd.
Edit
Old 05-15-2013, 11:46 PM
JL Aquatics
halwake halwake is offline
Member
Nothing but top level service and product from JL. I have been very happy everytime I do business with them regardless if its live fish or product. Outstanding company to work with. Thanks guys.
Edit
Old 05-16-2013, 12:56 AM
reeferfulton reeferfulton is offline
Islander
I experienced poor customer service from JL when a new part I received was broken.

I ended up dealing directly with the supplier.
Likely will not do business with them in the future.

But others have reported great experience with them so maybe my dealings were isolated..

Who knows.

Think I will stick to my lfs
Edit
Old 05-16-2013, 02:46 AM
Treebeard Treebeard is offline
Member
I wish J&L was my LFS.

Quote:
Originally Posted by reeferfulton View Post
I experienced poor customer service from JL when a new part I received was broken.

I ended up dealing directly with the supplier.
Likely will not do business with them in the future.

But others have reported great experience with them so maybe my dealings were isolated..

Who knows.

Think I will stick to my lfs
Edit
Old 05-16-2013, 03:19 AM
Aquattro Aquattro is offline
Just a guy..
I've dealt with J&L since they opened. I have had nothing less than 100% from them ever.
Edit

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

Smilies are On
[IMG] code is On
HTML code is Off

Portal > News
All times are GMT. The time now is 06:08 AM.


Portal By vbPortal Version 3.7.1
Copyright ©2000 - 2025, phpPortals. All Rights Reserved.