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12-31-2013, 11:36 PM
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Member
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Join Date: Oct 2012
Location: Surrey
Posts: 402
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Boxing Day Sale Pickup
Finally made the last of my purchases to setup my tank at your boxing day sale. My only issue(not sure it is actually) is the checkout on your website. There should be an option for in store pickup instead of having to write a note in the special instruction section. I was charged $19 something for shipping when I checked out even though I was picking it up. Not sure if I get this in credit or you remove it when I pick it up but the store pickup option would make things a lot easier for everyone I would think. Thanks.
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01-01-2014, 05:32 AM
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Member
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I had the same situation, they removed the shipping & offered me the option of a refund or to leave it as a credit on my account. Have you contacted them regarding this ?
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01-01-2014, 05:44 AM
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Member
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I just make sure I always spend enough to get free shipping no matter what I buy and from where lol
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01-01-2014, 06:17 AM
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On Hiatus
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I agree it could be easier, but I do the same thing every year, with a note reading 'Please hold for pickup' and the 'hold for backorders' box checked
When I show up, they only then charge my card and the shipping charges are removed
No worries  |
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01-01-2014, 06:51 AM
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Member
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Quote:
Originally Posted by input80
I had the same situation, they removed the shipping & offered me the option of a refund or to leave it as a credit on my account. Have you contacted them regarding this ?
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I wasn't really worried about it, I am sure they will look after me when I pick my stuff up. They have always been good to deal with it just seemed a strange process to me. |
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01-01-2014, 08:14 AM
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On Hiatus
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I agree they could have a 'local sales' kinda thing for us locals that would emit the pickup portion of the order, or a 'pickup in store' or something
Maybe an email from a few of us could help change things
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01-03-2014, 06:44 AM
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Member
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Picked up my order today and the shipping had already been removed. So all is good even if the system could be better.
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