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08-30-2014, 02:44 AM
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Junior Member
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Join Date: Aug 2014
Location: North York, ON
Posts: 12
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problem with Tunze Osmolator
Hi JL, I ordered a Tunze Osmolator 3 weeks ago, set it up but its not working as expected. The pump will start when powered on but will stop only after 2-3 seconds. Moving the float sensor up and down wont trigger the pump. Please advice. This is my first order with you.
Here is a video of the problem - https://www.youtube.com/watch?v=_u9gcvfYA-A
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08-30-2014, 03:35 AM
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Member
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Yeah I've had the same problem. I took the sensor out and cleaned it up a bit, seems to be working fine at the moment. I'm hoping it doesn't fail again this weekend as I'll be gone till Monday
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08-30-2014, 04:34 AM
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Member
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My JBJ has dead and I'm thinking to get Tunze Osmolator or Hydor Smart. This is very interesting topic for me.
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08-30-2014, 04:55 AM
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Member
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Quote:
Originally Posted by larrysy
Hi JL, I ordered a Tunze Osmolator 3 weeks ago, set it up but its not working as expected. The pump will start when powered on but will stop only after 2-3 seconds. Moving the float sensor up and down wont trigger the pump. Please advice. This is my first order with you.
Here is a video of the problem - https://www.youtube.com/watch?v=_u9gcvfYA-A
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Your best bet would be to contact JL directly through their website or phone them.
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08-30-2014, 04:57 AM
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Member
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This happened with my nano as well. Had no issues with the regular Osmolator
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08-30-2014, 05:01 AM
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Member
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Quote:
Originally Posted by mikellini
This happened with my nano as well. Had no issues with the regular Osmolator
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I've read quite a few posts about problems with the nano version.
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08-30-2014, 05:18 AM
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Member
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Yeah, my replacement had issues as well. The Tunze Rep said it "wasn't possible". My vendor (not J&L) was very good and gave me credit and free shipping, I went with the regular osmolator on the next order. No problems so far, although I'd probably do it differently next time and run float switches with my apex
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08-30-2014, 03:50 PM
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Member
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autotopoff dot com. Simple yet sturdy. I,ve been using one for years with no problems.
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08-30-2014, 07:19 PM
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Member
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Quote:
Originally Posted by Ron99
autotopoff dot com. Simple yet sturdy. I,ve been using one for years with no problems.
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I used one from them for 5 years. Float switch failed. Should probably replace in intervals
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09-01-2014, 04:25 AM
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Junior Member
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I contacted Tunze. The rep said that it is a pump problem and needs a replacement, but he cannot do anything about it because he is based in the US and suggested I contact JL instead. This is a heads up in case you are considering Tunze products and you are in Canada.
I'll contact JL and see how good the customer service at JL is.
I considered autotopoff before but decided against it because it has to be shipped from the US. Another source is some onlne store based in Montreal but there is a minimum order for free shipping. I ordered at JL because of the sale earlier this month and the free shipping.
At this point, my workaround is to put it on a timer. When it goes on, the pump will deliver 3 seconds of water when the float switch is on. At least the pump wont run if the float switch is off (below water level).
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