Purchasing from Marine Depot U.S.

[Johnny Reefer]

Originally Posted by tharkema

....they needed a copy of both sides of my credit card and drivers license faxed to them to process my order. ....

Ya, this is what's scaring me off of them.
Has anyone ordered from Aqua Cave? How'd that go?

Thanx much,

[mseepman]

I recently ordered with Aqua Cave and my ordering experience was really very good. When you order they tell you that all international orders will have to wait for them to e-mail you the actually shipping charge.

I bought a skimmer.

They shipped it USPS and when it got here, all I paid was the tax and the $5 Handling fee that Canada Post charges.

I had a problem with something being broken and they replaced it post haste with excellent customer service. I would recommend them.

[Johnny Reefer]

Thanx. I'll be ordering a CO2 check valve from them then. Can you recall how long it took them to email you and, overall, how long it took for you to get the skimmer?

Thanx,

[mseepman]

When I ordered, I was a little miffed it took about 2 days for them to e-mail me back...but from there it was very good service. The skimmer took about 14 days to arrive. Make sure if your item meets the free shipping amount (which doesn't apply in Canada) that they give you the $10 discount that they do give International orders for that size.

The only thing I will say is that I saw the skimmer come on sale at Marine Depot the day after I ordered and they were not willing to negotiate on matching the price...but I'm not sure I blame them.

[Johnny Reefer]

Thanx again. The valve I want costs $22USD, so I doubt I'll qualify for the discount, but good info just the same. Anyway, thanx again. Off I go to the Aqua Cave site to place the order .

Oh...and FWIW, I researched trying to find a CO2 check valve from any one of the sponsors, but to no avail.

Cheers,

[chris121277]

I just bought a Sundial nova light from them....they charged me for fedex ($90) and sent it by mail....then when it crossed the border they chared me an additional $125 for shipping!!!! so in total...the light that they sold me for $260 cost me over $425. I think I would buy Canadian from now on (unless the dollar gets better)

Or if you had a US post box just across the line, you might be able to do better

[Johnny Reefer]

Originally Posted by chris121277

I just bought a Sundial nova light from them....

"Them" being Marine Depot or Aqua Cave?

I sure hope they don't charge me that kinda shipping for my two tiny little check valves .

FWIW, Aqua Cave sent me an email pretty much right away, after ordering. The email had all the usual happy stuff. "Thank you for shopping Aqua Cave . com", yada yada yada. But then it went on to say "Provided below are the details of your order", of which no details were "provided below". Their website has an order tracking feature, so we'll see.

Cheers,

[chris121277]

sorry that was marine depot

[Johnny Reefer]

Originally Posted by chris121277

sorry that was marine depot

Phew! And I guess I should say sorry for talking about Aqua Cave so much in a thread about Marine Depot .

[chris121277]

well, let me know how everything works with Aqua Cave......as I am interested in some equipment they have.