Anyone familiar with Apex fusion...a little help

[Cujo#31]

Bloody hell. It all started when I was prompted to upload most recent software upgrade. Everything was going well. Clearly right near the end either I lost wifi connection of the upgrade itself went sideways because I lost wifi connection. Tried reboot....endlessly to no avail. Decided to log out and try login and hopefully reset. Bloody unit would take my username or password. Had Neptune support send me password reset and it worked, but still no connection. I’ve had a ton of other hang ups along the way. Over a week of crap. Finally decide to just do a total re start and go the setup route. Log out, now the bloody system won’t accept my username...about ready to go back to RKL, and Neptune customer support sucks ass!
Anyone that knows how to lend a hand feel free to text me. Please. (604)319-0317