UPS SUCKS

gmann · #1 01-23-2015, 08:41 PM

Their tracking page lied, my package did not arrive b4 noon. Customer service said it will come anytime between now and 7pm local time. im sitting here at the mercy of UPS, i hope my corals are ok. im angry. end rant

FragIt Dan · #2 01-23-2015, 08:58 PM

I shipped a box of corals with UPS three times, all three were lost for multiple days. With the exception of a couple of ricordia in one shipment, everything died. No insurance coverage because they didn't break or lose anything and perishables are not covered. I ended up out $1200 of corals and refunded the guys money. Poor corals, poor bank account. Expensive mistake learning not to use UPS. Hopefully things turn out better for you.

gmann · #3 01-23-2015, 11:05 PM

that sucks to hear Dan. UPS finally showed up, still ****ed that they wasted my whole day though. could've gone to work and been off before they even showed up. owell lesson learned, always gonna ask vendor to ship via another carrier going forward if possible

apexifd · #4 01-23-2015, 11:26 PM

UPS = Usually Poor Service

blackradon · #5 01-23-2015, 11:31 PM

that sucks! I just over nighted some acans from ONT. and specifically said that i would be picking the package up at the depo. i even called and made sure this is the understanding. Today, I get an email saying, delivery no complete. well thats jsut great. I was told that i will be able to pick my package up at 6:30.. so fingers crossed.

Myka · #6 01-24-2015, 12:44 AM

FedEx is my go-to courier company. At least there is a real person on the end of the customer service phone number. UPS doesn't even have a phone number to call - I found that out when I waited home for an afternoon on a new laptop that didn't show up until the next day. I wasn't around the next day, and they needed a signature. It was quite the run around.

On the other hand, if the package was due at noon you should be able to get your shipping refunded (if you paid for it).

FishyFishy! · #7 01-24-2015, 02:14 AM

Quote:

Originally Posted by blackradon

that sucks! I just over nighted some acans from ONT. and specifically said that i would be picking the package up at the depo. i even called and made sure this is the understanding. Today, I get an email saying, delivery no complete. well thats jsut great. I was told that i will be able to pick my package up at 6:30.. so fingers crossed.

This exact scenario happened to me in November. It was single handedly the worst experience I have had with a shipping company (mind you....I've only ever had issues with UPS).

I asked for the package to be held at the depot....as its 2 minutes from my place. After I got the "sorry we missed you" sticker on my door, I called them and they said that the driver would drop it off at the depot at the end of the day (between 5 and 6). Luckily, they were open until 7. I went there and was told that they hadnt received the packge yet. So I called UPS and made sure that they would hold the package at the depot, and NOT deliver it to my house. They said no problem, it was done. So I returned the next day about 30 mins after they opened. I was told that the package was picked up by the driver and was out for delivery!! GER.

I finally gave up....the package arrived a full day later at 6:50pm!!! All the really bad stuff seems to happen with UPS. What a terribly managed company.

asylumdown · #8 01-28-2015, 01:29 AM

Ooooooo, I just remembered my favorite UPS story!

Live shipment. Scheduled the day so I could be home to receive. Sat at my dining room table, looking out the window on my front porch all day, checking the tracking info.

4pm, switches to "no one home for delivery attempt" or however they phrase it.

The driver literally couldn't be bothered to get to my house, so he lied.

My roommate signed for it the next day: I wanted to scream.