Vendor Ratings Forum - Page 12

wickedfrags · #**111** 08-18-2008, 03:19 PM

I think their intent is to remove it once the issue has been addressed/resolved and once members have had the opportunity discuss publicly. I agree than an ebay type system would work.

Quote:

Originally Posted by Canadian

Why would removing the thread after 2 weeks be at all beneficial to potential customers? Sure, it seems like a great way for vendors to sweep bad feedback under the rug, but as a consumer that's exactly the type of history I want to see in order to help me make my decisions. I could see something akin to eBay where the "issue" is left open for discussion between the vendor and the customer for let's say a couple weeks, but it should certainly be left online for significantly longer than 2 weeks so other customers can utilize the dialogue as Canreef intended - to enable customers to determine if a certain vendor's business practices and quality of products fall in line with what they are seeking.

Aquattro · #**112** 08-18-2008, 03:26 PM

Keep in mind people, that all these things require a significant amount of time from staff, and well, we have better things to do. My recommendation to pull this whole thing still stands. If members want info, PM other members. Pretty simple, and the staff get to do things other than sit here trying (hopelessly) to please people.

Snappy · #**113** 08-18-2008, 03:44 PM

The ratings forum is what it is. No one is getting a perfect score but that's just life in the business world.

blaster · #**114** 08-18-2008, 03:58 PM

It seems a couple of venders have been deleted.Why?

Aquattro · #**115** 08-18-2008, 03:59 PM

Quote:

Originally Posted by blaster

It seems a couple of venders have been deleted.Why?

2 requested to be removed. They got a bad rating and weren't happy about it.

Aquattro · #**116** 08-18-2008, 03:59 PM

Quote:

Originally Posted by Snappy

The ratings forum is what it is. No one is getting a perfect score but that's just life in the business world.

You get my next order Greg

fencer · #**117** 08-18-2008, 04:00 PM

Good one Snappy...i like your satisfaction policy too...goes along way to your credibilty(not that anything was wrong with it in the first place).
Consumers drive the business. You can't please everybody. Hopefully there are more positives than negatives. If not, a vendor has too really look at the way business is conducted and how they treat the customer base. I also have a small business on the side and reputation carries alot of weight. You really have to earn it. Consdiering in the frag business a whole lot of money is pluncked down to buy frags. So the cash value is not trivial. As a consumer I would like to think I am getting a quality product with service before and after the sale.Sorry for wandering....