Sick and Tired of Waveline pumps

[daplatapus]

Originally Posted by Aquattro

I'd say after this thread, anyone buying one needs a good shaking

And the sad thing is, I truly think that with a bit of communication this company could have had a waaaayyyyy better outcome

[Aquattro]

Agreed Dom. This guy even pops up every 3 months, no explanation on the lack of communication. Gives half answers, then gone again. I wouldn't touch one of their products. Too many other good options for people.

[FishyFishy!]

Its sad that a chinese company like Jebao can produce better customer service and product support than a company within our borders...

I emailed them for new motor block for my 3 year old WP40....they charged me $30 shipped and it was here in 10 days. LOL

I cant even get a response from waveline via email. So sad.

[gregzz4]

Originally Posted by FishyFishy!

I cant even get a response from waveline via email. So sad.

That is sad. I'd thought about purchasing a DC return pump for my current system and to use on my next. My impression was RLSS is the best out there due to R&D and production, vs knock-offs with reproductions of previous/inferior versions, but this thread has brought much to light for me.

As far as their customer service goes, how are they going to continue at this rate?
I mean, come on, their back-up e-mail is a g-mail address ????
What kind of large, quality product producing company would use g-mail ...

Thankfully these guys are no longer the only players producing what appear to be quality pumps.

[mike31154]

Got a couple G's to spend, your troubles are over, here you go, free shipping:

http://www.abyzzamerica.com/Abyzz-40...0-10m-110v.htm

[_Adrian_]

Originally Posted by daplatapus

And that would be...?

Looks like a 24V 8.8A ( 200W ) Meanwell off eBay like the one pictured on page 1 post #6

I do however suggest the 360W version as its cooled via a fan rather then rely on convection cooling, but I do not believe it would fit in the original casing and would require a custom enclosure.

[daplatapus]

But according to this:

Originally Posted by Waveline

Please do not wire the power supply to the pump directly!

Send us your serial number and we will warranty the pump.
email: daniel@rlss.ca

THE WAVELINE PUMP CANNOT BE WIRED DIRECTLY TO A POWER SUPPLY AND BY PASS THE CONTROLLER. THE DRIVER IS IN THE CONTROLLER AND YOU CANNOT BY PASS THE DRIVER. IN ADDITION THE CONTROLLING SOFTWARE IS IN THE CONTROLLER, WITHOUT THE CONTROLLING SOFTWARE NOTHING WILL WORK.

I can't use just the PSU. So the weak link IS the controller. It's been my only complaint (other than the customer service) of the system right from the start. I need to figure out how to make my own

[Ryanerickson]

Originally Posted by mike31154

Got a couple G's to spend, your troubles are over, here you go, free shipping:

http://www.abyzzamerica.com/Abyzz-40...0-10m-110v.htm

There's a real pump no customer service needed they don't break

[daplatapus]

Originally Posted by mike31154

Got a couple G's to spend, your troubles are over, here you go, free shipping:

http://www.abyzzamerica.com/Abyzz-40...0-10m-110v.htm

If only I could read the flow chart, lol

[roblarss]

its more than likely the same as my speed wave pumps. I have them running off of an arduino controller. It was either 1-10v signal or a PWM signal (i would have to look again at what I did.). I have been running my pair on this controller for a year approx.

3 wires going to pump - pwr supply +, pwr supply -, signal