Help with Neptune apex Jr again!

windcoast reefs · #1 04-09-2014, 10:14 AM

Okay so a while ago I setup apex fusion and everything was going great. But today I noticed nothing was responding online saying connection error. So I checked my display unit and it was frozen, and all the lights were on and the heater was off. So I unplugged the apex and turned it back on. The lights came on, the heater was still off, and now the display is not powering on.

I've tried to reload the firmware using the direct lan connection and static ip, but no dice. It refuses to do anything. The Web page is down, the display is down, and I can't reset it since I have zero Control.

Can anyone help? I'm pretty frustrated at this point after 2 hours of fiddling around with no luck.

I'm calling apex I the morning but I have a feeling they will have their usual service of voice mail and unanswered emails.

Aquattro · #2 04-09-2014, 12:12 PM

Quote:

Originally Posted by windcoast reefs

I'm calling apex I the morning but I have a feeling they will have their usual service of voice mail and unanswered emails.

Really? I've had the boss email me back in 20 minutes @ 10PM on a weekend.

Also, try their support forum, way more help there than here.

reefwars · #3 04-09-2014, 12:43 PM

I could be half asleep still bit I think there's a reset button for the display , I little one on bottom ?

reefwars · #4 04-09-2014, 12:44 PM

It's been a while though lol

FishingGoalie · #5 04-09-2014, 03:25 PM

Quote:

Originally Posted by reefwars

I could be half asleep still bit I think there's a reset button for the display , I little one on bottom ?

I think there is one too not 100% though

windcoast reefs · #6 04-09-2014, 04:27 PM

Quote:

Originally Posted by Aquattro

Really? I've had the boss email me back in 20 minutes @ 10PM on a weekend.

Also, try their support forum, way more help there than here.

Yeah I've emailed them a few times, never heard back from them.

windcoast reefs · #7 04-09-2014, 04:28 PM

Quote:

Originally Posted by reefwars

I could be half asleep still bit I think there's a reset button for the display , I little one on bottom ?

I'll check....

Seriak · #8 04-09-2014, 05:22 PM

You can fill out a support ticket online. They usually get back to you by the following day at the latest.

windcoast reefs · #9 04-09-2014, 08:00 PM

Quote:

Originally Posted by Seriak

You can fill out a support ticket online. They usually get back to you by the following day at the latest.

Yup I did yesterday, nothing yet.

g_dawg · #10 04-10-2014, 07:04 AM

I emailed them this morning and they replied within 2 hours
Good customer service whenever I have dealt with them

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