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  #1  
Old 02-17-2011, 05:55 PM
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Default thanks again BWI

BWI you rock ordered yesterday and its here today man you are fast and Cheap on the prices. The fishies thank you.

need to look at a better RO/DI what ya got
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  #2  
Old 02-17-2011, 06:10 PM
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thanks.. well as for units we will be in the next week coming out with our SR-Elite series which is the most efficient unit we have.. 1:1 ratio...

tyler
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  #3  
Old 02-17-2011, 06:25 PM
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Originally Posted by BWI View Post
thanks.. well as for units we will be in the next week coming out with our SR-Elite series which is the most efficient unit we have.. 1:1 ratio...

tyler
I sent two emails and a PM a week ago regarding ordering this system with no response. Good to know at least shipping won't take too long when you finally decide to get back to me
  #4  
Old 02-17-2011, 06:29 PM
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Originally Posted by sphelps View Post
I sent two emails and a PM a week ago regarding ordering this system with no response. Good to know at least shipping won't take too long when you finally decide to get back to me
Can we say OUCH!!!

Email/PM's can sometimes be unreliable... maybe BWI never got it. I personally never got some PM's that others stated they sent me.

Best bet is to always call.
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Setup: 180G DT, 105G Refuge (approx. 300lbs LR, 150lbs Aragonite)
Hardware: Super Reef Octopus SSS-3000, Tunze ATO, Mag 18 return, 2x MP40W, 2X Koralia 4's Wavemaker
Lighting: 5ft Hamilton Belize Sun (2x250W MH, 2X80W T5HO)
Type of Aquarium: mixed reef (SPS & LPS) with fish
Dosing: Mg, Ca, Alk
  #5  
Old 02-17-2011, 06:35 PM
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Can we say OUCH!!!

Email/PM's can sometimes be unreliable... maybe BWI never got it. I personally never got some PM's that others stated they sent me.

Best bet is to always call.
I would have called if I could find a phone number listed on the website, the contact page is just an email form. No worries just got my response now, nothing like a little poke to get the ball moving in the right direction
  #6  
Old 02-17-2011, 06:40 PM
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I would have called if I could find a phone number listed on the website, the contact page is just an email form. No worries just got my response now, nothing like a little poke to get the ball moving in the right direction
You brought up a great point... I looked at the site, and where is the contact info?

First rule of web design, make it easy for a potential customer to contact you. Sometimes an online form is not enough.
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Setup: 180G DT, 105G Refuge (approx. 300lbs LR, 150lbs Aragonite)
Hardware: Super Reef Octopus SSS-3000, Tunze ATO, Mag 18 return, 2x MP40W, 2X Koralia 4's Wavemaker
Lighting: 5ft Hamilton Belize Sun (2x250W MH, 2X80W T5HO)
Type of Aquarium: mixed reef (SPS & LPS) with fish
Dosing: Mg, Ca, Alk
  #7  
Old 02-17-2011, 06:46 PM
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Looking again I did find a number under "About Us"
  #8  
Old 02-17-2011, 06:50 PM
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Originally Posted by sphelps View Post
Looking again I did find a number under "About Us"
Ah, I see it.... Tyler maybe put it somewhere in your header, where your logo is, this way a phone number is always present. I myself would not go to about us, for a phone number, I would look under contact us or somewhere obvious.

Just trying to help, please don't take it any differently.

P.S. How is the new site working? Hopefully all is good. I will say it is much better than your old one. So great work.
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Setup: 180G DT, 105G Refuge (approx. 300lbs LR, 150lbs Aragonite)
Hardware: Super Reef Octopus SSS-3000, Tunze ATO, Mag 18 return, 2x MP40W, 2X Koralia 4's Wavemaker
Lighting: 5ft Hamilton Belize Sun (2x250W MH, 2X80W T5HO)
Type of Aquarium: mixed reef (SPS & LPS) with fish
Dosing: Mg, Ca, Alk
  #9  
Old 02-18-2011, 01:41 AM
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Db
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180 starfire front, LPS, millipora
Doesn't matter how much you have been reading until you take the plunge.
You don't know as much as you think.

Last edited by Skimmerking; 02-18-2011 at 01:43 AM.
  #10  
Old 02-18-2011, 01:43 AM
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Default

Quote:
Originally Posted by sphelps View Post
I sent two emails and a PM a week ago regarding ordering this system with no response. Good to know at least shipping won't take too long when you finally decide to get back to me
Quote:
Originally Posted by sphelps View Post
I would have called if I could find a phone number listed on the website, the contact page is just an email form. No worries just got my response now, nothing like a little poke to get the ball moving in the right direction
MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM


Holy crap Steve talk about not sugar coating things, like your cocky attitude comes out again. Funny i had no problem finding his address and phone number, if you want to want to bitch about him not getting back to you Email him. Im posting the great experience from TYLER from BWI from many times that i have ordered from him.

WOW

Quote:
Originally Posted by sphelps View Post
Looking again I did find a number under "About Us"
Sick of posting good things and crap that people bitch about take it to a PM
__________________
180 starfire front, LPS, millipora
Doesn't matter how much you have been reading until you take the plunge.
You don't know as much as you think.
 


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