vertex ro unit

ogopogo · #1 02-12-2016, 05:10 PM

Hello, So I cant get ahold of anyone at the store number, So I decided to try on here. I bought an ro unit from you last week, and it just showed up this morning, I opened it up and to my dismay, The "water in" line for the ro membrane is broken, the adapter snapped right off. Ill keep trying to get ahold of the store, But if someone sees this before I get ahold of the store, Please pm me.
Thanks, Mike

WarDog · #2 02-12-2016, 05:23 PM

They open at 11 am. .. which I guess is 1pm your time.

ogopogo · #3 02-12-2016, 05:40 PM

Thank you! that would explain why no one is answering the phone!

gobytron · #4 02-12-2016, 05:55 PM

JL will always look after if you if you have a problem.

You needn't be worried.

They will either take care of it or have you claim through the shippers insurance.

ogopogo · #5 02-12-2016, 06:02 PM

Well I just got ahold of them, And I must say I am very happy with how quick they were to fix the problem! Thanks Jl!

DEAD_BY_DAWN · #6 02-12-2016, 11:24 PM

It's on the way