HELP with Reef Octopus sss-3000int

[globaldesigns]

Well the manufacturer has offered to test it, so I would have to ship it back to them at my cost (insured) and if they deem all is fine, they will just ship it back.

I am at my wits end here, do I spend the $$$$ on this, or call it quits and put that money towards something new? Selling this one and taking a loss also? Either way, there is a $$$$ loss, which I hate!

The manufacturer has been ok, but it has been 4 months of this, I have sent multiple pic's of performance, setup, etc... 4 months too long. Some advice, but many emails with questions, unanswered, or only answered after I keep re-asking. Thanks to you all that are offering me help now.

The LFS were I bought it, offered to test it, but again should I? The manufacturer won't give a new pump, unless it is shipped to them and they test, so this I feel would be a waste of time. The LFS do not stock the skimmer pump as a stock item, so they probably won't take on the cost of buying the replacement, nor shipping to the manufacturer.

HMMMMM... What to do? I guess I will see if lowering the sump level a bit helps the stability. There is great foam coming out of this thing after 1-2 hours, the most I have seen ever!!! But will the water level in the unit stay stable? If so, this thing could rock!!! But I really have my doubts.

[globaldesigns]

OMG!!!! This thing is almost going to go flying out the window.

Raises 3-4 inches, drops 4-6 inches or more... And nothing was added to water or changed on the skimmer. I think the old Hydor will need to go back in! I am ready to toss in the towel.

[Seriak]

If you bought it at Concept, I would just have them test it. They are really good about making your experience positive.

[globaldesigns]

Originally Posted by Seriak

If you bought it at Concept, I would just have them test it. They are really good about making your experience positive.

Actually, I am in the process of setting up my old skimmer, so I can take it in to them. Thanks.

Dave/Denny, be prepared to see if you can get this thing working. Thanks guys!!!

[reefwars]

Originally Posted by globaldesigns

Well the manufacturer has offered to test it, so I would have to ship it back to them at my cost (insured) and if they deem all is fine, they will just ship it back.


The LFS were I bought it, offered to test it, but again should I

this makes no sense to me.......im sorry but ive been saying for two months to bring it in to the store , shipping it out doesnt make any sense when we can test it here for you and have it back to you in like a couple days.......am i missing something?


cheers

denny
concept aquatics

[reefwars]

Originally Posted by globaldesigns

Actually, I am in the process of setting up my old skimmer, so I can take it in to them. Thanks.

Dave/Denny, be prepared to see if you can get this thing working. Thanks guys!!!

i would have brought it here long ago buddy lol

bring it over ill throw it on a system and let me fiddle with it for a few days, ill know if its not working right within a short time

[globaldesigns]

Originally Posted by reefwars

i would have brought it here long ago buddy lol

bring it over ill throw it on a system and let me fiddle with it for a few days, ill know if its not working right within a short time

You know me I am stubborn, but I give up... Already talked to Dave, will see you guys later.

I am trying to get the manufacturer to say they will replace the pump if need be. They haven't replied, but I guess you guys will stand by it, so you will have it shortly. Thanks again.

The old Hydor is already pulling skimmate out, good boy, good ole boy!

[Coralgurl]

I know you've already pulled out the skimmer but here's the pics

[globaldesigns]

CoralGirl

Mine doesn't look the same.. You have a different venturi and body, but thanks for the pic's... My body looks like a euroreef old style, with a slight cone on top, not as much as yours. Also my venturi looks cheap, and shorter than yours.

Let's see what Dave/Denny can do with this... Also the manufacturer now is agreeing to send a pump out. I have asked them to confirm this shipment, as I already gave the unit to the LFS. Still waiting on a reply.

Denny/Dave, I might have a new pump coming for this, will keep you posted.

[Coralgurl]

Hope everything gets sorted out, sounds like you are making progress!! Keep us posted on how things go!